Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the second review request and i have still not received my dog food nearly one month no communication apart from asking for reviews. I know the product is good buy direct from forth glade dont use this company”

Helpful Report

Posted 1 year ago

“Terrible service no communication had to buy dog food as my delivery never turned up”

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Posted 1 year ago

“Still haven’t received my order”

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Posted 1 year ago

“Never received the item despite numerous emails saying I would get a despatch tracki9no. I never did”

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Posted 1 year ago

“My products have not arrived and you are ignoring my emails, despite taking my payment. Disgraceful.”

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Posted 1 year ago

“Waited for 2 weeks and my order still hadn't arrived so contacted them to cancel my order as I had run out of food so had to buy elsewhere, I was told my order had been cancelled and I would receive a refund. While I was waiting for my refund , and a further 2 weeks had passed with no refund, my order suddenly arrived. I decided to accept the delivery as I was nearly ready for some more food anyway. This was the first time I had used this company and I can assure you it will be the LAST !!!!!!!!!? I feel like I was lied to about the order being cancelled and about giving me a refund.”

Helpful Report

Posted 1 year ago

“Did not send my order did not refund me and now having to go through my bank to get my money back while this company want me to do gleaming reviews for products they never bothered to send a terrible company which rips off its customers.avoid at all costs.”

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Posted 1 year ago

“poor delivery boxes smashed attempted to contact with no response”

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Posted 1 year ago

“Ordered over 3/4 weeks ago and still not received it.”

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Posted 1 year ago

“ítems didn’t arrive”

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Posted 1 year ago

“Ordered on 22 November and as of 11th December still not arrived! Very disappointed. I cannot rate the product as I don't have it! I should have just gone to the local market...”

Helpful Report

Posted 1 year ago

“Very poor, long wait for dog food, never came. Mastercard refunded me.”

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Posted 1 year ago

“As of yet we haven't received the purchase which was made mid November. No tracking number received”

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Posted 1 year ago

“Extremely poor service. Took three weeks to arrive. Don’t use.”

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Posted 1 year ago

“I have emailed 5 times over my missing parcel, with no response. I called, no answer. I should have received it over a month ago. Company is perfectly happy to send out plenty of spam emails in the meantime. Short of asking my bank to get involved I have little options. Awful customer service, would not recommend.”

Helpful Report

Posted 1 year ago

“Ordered on 8th November, payment was took on 9th November. And still know goods have arrived. Contacted by email many times to be told different reasons as to why know goods have arrived. Asked for refund, that’s not happened either 👎”

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Posted 1 year ago

“Products never arrived and no reply to my email asking for an update.”

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Posted 1 year ago

“Rubbish in every way. Item not received, numerous emails back and forth about where it is, getting absolutely nowhere. They couldn't give a tracking number, nor the name of the courier they used... however many times I asked for this, one month and still waiting. I want a refund but they can't even issue that... I would NEVER use this company again. Customer service is extremely bad and their communication skills even worse.”

Helpful Report

Posted 1 year ago

“It took almost three weeks to receive my order. I wont be using them again.”

Helpful Report

Posted 1 year ago

“Awful company with dreadful service. I was sent the wrong item and I have emailed them 6/7 times asking for them to cover return postage costs, they ignore every message and you cannot connect to their helpline. I have reported to Trading Standards.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews