Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order AGES ago and still have no received my dogs food, I’ve asked for a refund to which the response was ‘we are working hard on getting it shipped’ I would avoid”

Helpful Report

Posted 1 year ago

“Still don’t receive any parcel writing few weeks 👎”

Helpful Report

Posted 1 year ago

“Placed an order 4 weeks ago but still not arrived, the company ignore your emails and phone calls but were quite happy to take my money, they are selling products that they simply have no access to. Avoid this company like the plague, go with a reputable company like Pets at Home. This company don't even warrant 1 star .”

Helpful Report

Posted 1 year ago

“Still not received my order and I ordered back in feb”

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Posted 1 year ago

“Cannot believe you have the audacity to ask me to review. Told twice it was dispatched yet no tracking number provided, I then requested a refund which hasn’t been issued, I’ve had to ask clear pay to step in now as they clearly aren’t going to refund or deliver going by their reviews that I wished I’d seen earlier. I would never use again. Phone line non existent and they don’t reply to emails. No order and no refund.”

Helpful Report

Posted 1 year ago

“Ordered bulk cat food for my 7 cats, a week later still hadnt even been dispatched so cancelled my order on 27/02/23... 14 days after cancelling i STILL havnt recieved my refund!!!”

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Posted 1 year ago

“Ordered on the 23rd Feb and still couldn’t get any shipping details by the a13th March so had to cancel order”

Helpful Report

Posted 1 year ago

“Never received my order. had to chase several times to ask what was going on. After 2 weeks they updated the status of the order to shipped but couldn't provide shipping information. Another week before i got a response to my 4th email asking for a refund. Refund still hasn't been received into my account.”

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Posted 1 year ago

“Items not received two weeks after purchase”

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Posted 1 year ago

“I haven't even received my order yet!!”

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Posted 1 year ago

“After more thank a week from purchase still I don’t have any tracking info or any other information about my order. Tried contact customer service but without response”

Helpful Report

Posted 1 year ago

“Ordered a dog bed weeks ago , keep e mailing as have not received it. told it is being sorted. Contacted the company over the weekend, got another message saying they would contact the warehouse. I have said if not sorted by Tuesday would like a full refund.”

Helpful Report

Posted 1 year ago

“Took a month for me to just cancel my order as delivery says 5 days amazon are same price and deliver in 5 days”

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Posted 1 year ago

“Still waiting for delivery of said dag food, 13 days so far, this is ridiculous,”

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Posted 1 year ago

“Do not order anything from Not in the dog house. You will not get it. And most likely you you also won’t get a refund. I have sent many messages. If you call the no you just get a recorded message it’s impossible to speak to anyone. The worst co I have ever dealt with.Avoid at all cost. Trading standards have been notified and the Police are involved as it’s illegal to not refund money.”

Helpful Report

Posted 1 year ago

“Do not use this company, shocking customer service don't reply to any email, social media messaging or phone calls. Ordered dog food on the 28th February and still no sign on the 13th March, the one and only response I had was stating order had been dispatched but nothing else no courier details, tracking details nothing. I have now raised a formal dispute with Shop over this company”

Helpful Report

Posted 1 year ago

“Still not received delivery - appallingly slow. Would never recommend to anyone.”

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Posted 1 year ago

“I'm disgusted. I still haven't received the item”

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Posted 1 year ago

“Now been waiting 11 days still no delivery or delivery date”

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Posted 1 year ago

“Item never arrived, no tracking was provided nor refund. The issue has been escalated to NITDH, 3rd party payment site & Personal bank for hope of resolution. Do not shop at NITDH. Horrific experience & so unfair on customers.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews