Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service. Unable to fulfil my order, refund has still not been received after two weeks!”

Helpful Report

Posted 1 year ago

“I placed an order on the 26th February. Had to chase it up with a few emails after this. Then to my horror, I was watching the news etc on TV when this company's name came up saying how bad they were and how some people didn't get their deliveries etc. Aaaargh... Many emails later, between me chasing my order, delivery company and this company themselves I eventually got my order in two separate deliveries. Finally on the 13th March. Needless to say, I will not be ordering again. I definitely would not recommend this "company".”

Helpful Report

Posted 1 year ago

“Order number 120675. Order was placed on 21st February and payment was taken. Today is March 17th and my order still hasn’t arrived. I have emailed customer service and had no reply. I had an automated shipping notification on 8th March and still have not received the parcel. Will not order again. I’ll give it a few more days and if the parcel still hasn’t arrived I’ll be pursuing a refund.”

Helpful Report

Posted 1 year ago

“We still have not received our order for dog food.”

Helpful Report

Posted 1 year ago

“Never received order even after contacting customer service a number of times. Have now requesting a charge back with my bank.”

Helpful Report

Posted 1 year ago

“I ordered some puppy food from Not In The Dog House but unfortunately it never arrived, I have asked repeatedly for a refund but it has not been forthcoming despite several emails and reassurances that it will be sorted.”

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Posted 1 year ago

“Ordered on the 13th Feb. Month later order arrives. 5 / 7 working days delivery did not work”

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Posted 1 year ago

“Can't comment on the quality of the item as I didn't get it, despite 2 emails asking for it, and getting responses of "It's on it's way" then "It's in the warehouse". They obviously didn't have it in stock in the first place.”

Helpful Report

Posted 1 year ago

“Been over 3 weeks since ordering, haven't received item requested cancel order and refund, haven't received refund, and received email after they ackowledged cancellation saying shipment was on it's way”

Helpful Report

Posted 1 year ago

“I am in the dog house as nearly 2 weeks after ordering items still not delivered and now no longer responding to emails requesting an update - very disappointing and will not be shopping here again. It seems I will have to contact credit card supplier to recover money through chargeback facility.”

Helpful Report

Posted 1 year ago

“Ordered in December no order and no refund I email they have stopped replying now absolutely disgusting I don’t know how they get away with this”

Helpful Report

Posted 1 year ago

“Should be 0 stars. Goods (cat food ordered 10th February) never received. Trustpilot have removed loads of fake good reviews. Now all the reviews are 1 stars with complaints of good never received and no refunds. DO NOT BUY FROM THEM.”

Helpful Report

Posted 1 year ago

“I ordered two dog bowl mats and I haven’t received any of them payed for both thanks”

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Posted 1 year ago

“The food is still not here! I ordered it on the 27/02 and now you guys are sending me an opportunity to review my purchase. Sorry team but it’s not gunna get a great review if I don’t actually have it! My dogs have been without that food for about two weeks. Maybe you could chase it up eh”

Helpful Report

Posted 1 year ago

“I ordered a product that wasn’t shipped or processed in 3 weeks. I was sent one email apologising for the delay 1 week in. 4 days after that I was sent an email saying my order was being packed and shipped. 5 days after that it was still not shipped and I requested a refund which I am still waiting on.”

Helpful Report

Posted 1 year ago

“Item did not arrive, emailed them and got a response to say item would be resent. Its been 13 days since the order Still no item... I will phone and email as u would like a full refund..”

Helpful Report

Posted 1 year ago

“3 weeks after placing an order and taking my money - no goods. I've asked for a refund.”

Helpful Report

Posted 1 year ago

“Item did not arrive. Refund requested.”

Helpful Report

Posted 1 year ago

“Nearly a month on and no sign of the dogs bed we ordered!”

Helpful Report

Posted 1 year ago

“I placed an order but ended up cancelling it because It took several weeks before it was even despatched, I got fed up with waiting for it and ordered from elsewhere for a lot quicker delivery. So therefore I never received my order, found it really poor service & will not bother again”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews