Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor nit received yet asked for tracking number unable to supply. Will not be ordering again!”

Helpful Report

Posted 1 year ago

“Made my purchase 3 weeks ago , money out of my account straight away , still have not received my order 😑”

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Posted 1 year ago

“Still not received weeks after ordered”

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Posted 1 year ago

“Haven’t received order after over 2 weeks. Have contacted customer services twice and received a generic email back but no update on my order.”

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Posted 1 year ago

“I placed the order 3 weeks ago and still haven't received it. Everytime I email just get fobbed off again. Check Trust Pilot reviews if you're thinking of ordering anything from this company!! They've done this to 1000's of people.”

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Posted 1 year ago

“Ordered 25th March. Still not received by 12th April. Ran out of food & had to buy elsewhere.”

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Posted 1 year ago

“Item still not received 3 weeks later”

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Posted 1 year ago

“Still have not received my order and will not reply to my emails - STEER CLEAR”

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Posted 1 year ago

“Placed order on 02/03/23, still not received order. Requested refund on 23/03/23 which I have not received!! Emails now not being answered 😡”

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Posted 1 year ago

“Never received our order that we placed at the beginning of February. Still waiting to hear back from emails sent.”

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Posted 1 year ago

“Placed order morning of 24 March. It's now evening of 11 April and still no delivery. Was told order ready for despatch. Money taken from my account. Really poor service. Really hungry dogs!!”

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Posted 1 year ago

“They don't deserve any stars. I have been lied to consistently and 3 months later no sign of the dog beds I bought. Never order anything from this company. Someone should arrest the owner.”

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Posted 1 year ago

“If I could put 0 I would. Do not use this company, I only wished I had seen all the reviews before parting with my money - now with the bank to recover after 4 weeks.”

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Posted 1 year ago

“I have not received my order or been refunded. Very disappointed”

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Posted 1 year ago

“Ordered 14th March recieved nothing no tracking number and no refund absolutely disgusting company”

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Posted 1 year ago

“I am still waiting for my dog food to be delivered”

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Posted 1 year ago

“Still waiting for my order made in the 20th Feb ?? Just keep getting messages saying it’s onits way ????? Not at all happy”

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Posted 1 year ago

“Been over 2 weeks since I ordered and still haven’t received my package.”

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Posted 1 year ago

“Never arrived- DO NOT ORDER”

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Posted 1 year ago

“Hasn't arrived! Please contact me urgently.”

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Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews