Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered 2nd May, emailed on 5th May, Amy advised delivery on it's way. 9th May received an email advising despatch delayed. Now 30th May still no delivery. Doesn't respond to emails or calls.”

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Posted 1 year ago

“Sadly, no stars not an option. 30 days on, I have not received my order or requested refund, just a load of emails giving totally conflicting information. Unbelievable to be asked for a review! The worst ‘company’ (if indeed it is one) I have ever come across. Massively regret not googling reviews before ordering.”

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Posted 1 year ago

“Rubbish!!!!”

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Posted 1 year ago

“Do not buy anything from this company. I’m still waiting for refund which should be have been given several weeks ago.”

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Posted 1 year ago

“Not received goods. Been messed about by them. Do not use them. Cannot give no stars. Avoid.”

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Posted 1 year ago

“Ordered at the beginning of may still not received. Asked for a refund mid may still not received. Now not even replying to my emails. Thought I'd try as a new customer wish I never bothered.”

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Posted 1 year ago

“Absolute disgrace, they don’t send your products out and then don’t refund either! Many emails sent but still no refund!”

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Posted 1 year ago

“I ordered my dog food on 13 May and still have not received it. This is very disappointing.”

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Posted 1 year ago

“I haven’t received my order.”

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Posted 1 year ago

“Put an order in on the 3rd May which have still not received, I complained and asked for a refund which again I have not received. Certainly will not be using this company again and I advise others to read reviews”

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Posted 1 year ago

“Still awaiting my order which was placed 27 days ago 🤬 you have taken my money and not delivered the goods. SHOCKING SERVICE!!!!”

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Posted 1 year ago

“Poor communication - no response on the telephone, long delays on email and responses only generic automated nonsense. Only managed to get money back by getting card holder to issue a 'chargeback'.”

Helpful Report

Posted 1 year ago

“I ordered 2 water bottles for my dog. Ordered them to arrive the next week. 2 weeks later no delivery. I emailed them, they assured me they were on the way. I emailed them another week later and asked them to cancel the order (3 weeks after delivery). They said they would refund me. Fine. I then received another email saying they were sending them. Nearly a month later, no bottles, no refund and no telephone number to talk to anyone. £20 down and still no water bottle and no refund...yet.”

Helpful Report

Posted 1 year ago

“I ordered the buffalo horns for my dogs as I was going on holiday and wanted to get them a treat for the trip. I got back from the trip yesterday and I still haven't received the parcel.”

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Posted 1 year ago

“Ordered many weeks ago and still awaiting delivery....”

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Posted 1 year ago

“Still no order!!!!!”

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Posted 1 year ago

“Ordered and paid £60 for dog chews on 5th May. I’ve spent the last three weeks sending 7 emails to them and this is what I get back every time!!… Hello I’m sorry your order hasn’t arrived, I shall chase it up with our warehouse and ensure that it is despatched straight away, you should receive your tracking shortly. I am so sorry for any disappointment caused, please do let me know if I can help any further. Warm regards Amy 🐾️ Customer Service Associate I’m unable to speak to anyone as they have never answered any of my calls. I’m surprised that a UK company can stay in business with this disgraceful service. I’m not expecting any contact even after this honest review”

Helpful Report

Posted 1 year ago

“I ordered a dog bed a while ago and despite multiple attempts at contacting for an update or delivery - still haven’t received the item or refund! Would not be using this site again.”

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Posted 1 year ago

“Waited for 2 weeks for my dog food ,, had to go and buy from someone else when I run out of my dogs food. , with no correspondence on actual delivery date or time. Will NOT be ordering from this company again !!”

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Posted 1 year ago

“Well if I had received my order I would be able to give a review .Been 3 weeks now and still nothing. Just keep getting fobbed off with them telling me they have sent it to the warehouse for there courier to pick up nothing happens”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews