Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not order anything from this website!! I placed an order back in January, was told the delivery was 'lost' so they were to send a replacement. There was so sign of the replacement so i was advised they would refund the money. It's now April and there's still no sign!”

Helpful Report

Posted 1 year ago

“I have been waiting for my dog food since 17th March they don't answer my emails and the phone is constantly engaged.I won't be ordering from these again.”

Helpful Report

Posted 1 year ago

“I ordered nearly 3 weeks ago and I have yet to receive my order!”

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Posted 1 year ago

“DO NOT USE THIS COMPANY. Order not delivered, cancelled but no refund. No one to answer the phone, they do not reply to emails or messages. Absolute disgrace.”

Helpful Report

Posted 1 year ago

“Waited a week for item to be dispatched and only received a “sorry your order is taking a little longer than anticipated”, asked for a refund and was told to wait 5-10 working days and I still haven’t received the money on day 13”

Helpful Report

Posted 1 year ago

“I ordered 4 bags of dog food over three weeks ago. Nothing has arrived yet, so I can only rate the service as very poor.”

Helpful Report

Posted 1 year ago

“Your company is the worst I've every experienced in terms of customer satisfaction. The goods were delivered very late and I am still awaiting a refund several months later. I will NEVER use Not in the Dog House again.”

Helpful Report

Posted 1 year ago

“Ordered 4 bags of dog food 2 arrived have been chasing the other two for nearly 2 months and have had to contact the credit card provider for a refund. AVOID USING NOT IN THE DOG HOUSE !!!!!”

Helpful Report

Posted 1 year ago

“I have never received my order. I have chased this 4 times and keep being told its on the way and it should have been delivered in 5 days which was nearly 2 months ago. I have now opened a dispute with my credit card company. This is a completely disgusting way to do business. DO NOT USE!!”

Helpful Report

Posted 1 year ago

“I am kicking myself for my reading the reviews on this company prior to placing an order. It’s been more than 3 weeks since I placed my order - chased up customer service multiple times who have said it’s been dispatched but I’ve received no tracking advice. Have requested a refund twice and no response. No one answers their phone or responds to messages. So disappointed and angry with the lack of service.”

Helpful Report

Posted 1 year ago

“Cancelled the product after waiting 2 weeks after payment then after multiple emails and 4 weeks still did not get my refund and had to involve my bank to intervine to get my money back for the goods that were never sent. Not In The Dog hmmmmm More like Not On Your life will i come back back.”

Helpful Report

Posted 1 year ago

“This is a joke. I cancelled my order 2 days after placing it and was told a refund had been issued at that point. This was on 22nd March and still waiting for the refund. Since then I got a dispatch email which I queried and again requested the refund and received no reply. Then today I get a message asking me to leave a review as my order had been delivered. It had not. Extremely disappointing customer experience please refund my payment immediately and take steps so this does not happen to other customers.”

Helpful Report

Posted 1 year ago

“Terrible. Did not deliver on purchase then, 14 days later I still haven’t received a refund.”

Helpful Report

Posted 1 year ago

“Still not received my order that I placed three weeks ago (value over £50). No response to request for refund. Will not use again.”

Helpful Report

Posted 1 year ago

“Still waiting on an order I placed over 2 months ago absolute joke keep telling me it's on its way still haven't received it definitely won't be ordering anything else”

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Posted 1 year ago

“I never received my order. I send several emails and I tried to contac the your people thorough the phone and it was impossible . Always a machine answer and didn't replied to me.”

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Posted 1 year ago

“Order placed three weeks ago - no sign of it. About to ask for a refund.”

Helpful Report

Posted 1 year ago

“Don't buy from these, I haven't got my order yet. 8 weeks +. Read the other reviews before sending any money”

Helpful Report

Posted 1 year ago

“Ordered almost three weeks ago and still not received our item. Not getting any response from the company. Paid for postage, it should not take this long!”

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Posted 1 year ago

“I haven't received these items !!”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews