Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't received the product and though it says it was shipped I expected to receive it the next day as it was frozen..... I've tried emailing, Facebook message etc and u can't physically speak to someone as I was getting the same messages back each time, meaning they were automatic messages. It took longer than expected to say it had been shipped... like a week longer!!”

Helpful Report

Posted 1 year ago

“Ordered natures menu 12 4 23 still no idea when it will arrive”

Helpful Report

Posted 1 year ago

“Over two weeks have gone by and still not received my order. This is in spite of me receiving two emails saying that it had been despatched. Have now asked for my money back. By the way they sneakily added an extra charge to my bill. It is touch and go as to whether I will get my refund as you cannot believe anything that this company says. Please do not place an order with them. They do not deserve to be in business.”

Helpful Report

Posted 1 year ago

“Not great- I won’t be ordering from Not In the Doghouse again. I ordered and paid for some dog food three weeks ago and it still hasn’t arrived. I’ve had to get alternate food in.”

Helpful Report

Posted 1 year ago

“You are joking! No order arrived and despite several requests, no refund either. Disgusting”

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Posted 1 year ago

“Order never turned up and I had to go elsewhere to get my dogs food as I was running out. Had money returned to me but never knew why I didn't get what I ordered in a reasonable time.”

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Posted 1 year ago

“Was happy to support small family business and had high hopes but sadly disappointed. Order delayed, believe it was due to be dispatched a week ago but still not received. Cant get tracking to work so no idea what's happening or if I will get order. Placed order over 2 weeks ago, dog food, but had to buy elsewhere in the meantime as running low. Not the best.”

Helpful Report

Posted 1 year ago

“Very poor show”

Helpful Report

Posted 1 year ago

“Be great if it turned up.”

Helpful Report

Posted 1 year ago

“We placed our order 10th March & have never received it. We have tried contacting you by phone and email several times. Recent email (20/4)stated order had been dispatched & still no delivery as of the 27/4. Very disappointed ☹️”

Helpful Report

Posted 1 year ago

“Ordered food money taken from my account and they never sent food Would not acknowledge my emails and would not answer phone my advice never use the company”

Helpful Report

Posted 1 year ago

“Avoid this company, do not deliver the goods, google them as 100’s of people having bad experiences”

Helpful Report

Posted 1 year ago

“Do not order from this company Order never sent and never sent a refund. Still waiting 4 weeks later. Telephone number is an answer machine and nobody calls back. Email is an automated system saying refund is issued. Do not use and please spread the word.”

Helpful Report

Posted 1 year ago

“Placed an order on the 11th April and it’s now the 27th and I still have no tracking information. The information on your site says 5-7 working days delivery and this is clearly not the case. Customer service messages are not answered straight away, I even advised I was running low on food and advised the order had been shipped and I’d receive tracking information soon which I still haven’t received. The phone number goes to an automated message saying no one is available to deal with the call. I will not be using your company again and I will not be recommending to any of my friends or family.”

Helpful Report

Posted 1 year ago

“Have not received the goods after 4 weeks of waiting and chasing.”

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Posted 1 year ago

“Didn't recieve my dog food 2 weeks after order still hadn't been dispatched. Had to go out and find alternative dog food. When you order something like this you expect fast delivery. I order it normally a week before its due to run out qhich should be plenty of time. I have cancelled the order and requested a refund. Won't be ordering from here again.”

Helpful Report

Posted 1 year ago

“Item not received and no updates given after sending 3 emails to no response. Now seeking a refund.”

Helpful Report

Posted 1 year ago

“It’s been 2 weeks since I ordered and item still not received”

Helpful Report

Posted 1 year ago

“I placed an order on the 4/4/23. This still has not arrived. I have sent numerous emails to ask for help and advice and get the same automated response each time stating it has been despatched and I will receive a tracking number shortly. I have phoned . No one picks up the phone so I have left messages for them to contact me. No one has. I have now asked for a refund. It looks like other people have had the same problem. For a family business your customer service is very poor indeed. Come on , please sort it out. Not happy.”

Helpful Report

Posted 1 year ago

“Poor communication and hassle, would not recommend ☹️”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews