Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order took about a week and a half to arrive. Tried contacting support who just send an automated reply regardless of the email content "I can see your order has been dispatched, if you haven't received your tracking information yet, this should be with you shortly."”

Helpful Report

Posted 1 year ago

“Ordered on 19th Jan & still not received my order”

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Posted 1 year ago

“Order not received. No communication from company. Still waiting for refund”

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Posted 1 year ago

“Ordered £86 worth of goods on 29th January. No sign of it. Contacted them on the 6th after waiting a week to ask for them to cancel the order if they were not going to despatch if that day. Got a messsge saying it was getting dispatched that evening and I’d get a tracking number soon. Then nothing for a week. The shop app says it’s been dispatched but no tracking number sent. A week later I’ve asked for a refund as I’ve received nothing and no more comms either. I ended up ordering the same stuff from the actual manufacturers and it all turned up in 48 hours. Do yourselves a favour and do not risk ordering from these unneeded shady middlemen. They can’t be trusted to get your dogs food to you in a timely manner.”

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Posted 1 year ago

“Order never arrived. I cancelled it.”

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Posted 1 year ago

“order not received”

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Posted 1 year ago

“My order never arrived. Do notbtrust this company. £50 lost”

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Posted 1 year ago

“Order has taken weeks and still not received very disappointed”

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Posted 1 year ago

“I ordered a cat bed that never arrived. They admitted it wasn’t sent. They promised me a refund which also didn’t arrive. I had to contact my bank to get the payment reversed into my account. They repeatedly lied saying they would refund my money. I would not recommend this business and will NEVER order from them again.”

Helpful Report

Posted 1 year ago

“Contacted company and was assured my order had been sent. STILL no delivery and STILL no update. Been waiting more than three weeks already. Wish I’d read the reviews before ordering”

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Posted 1 year ago

“waited 7 weeks for delivery tried emailing then calling phone never answered or when it was just had excuses still waiting on refund if it will ever shows ?”

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Posted 1 year ago

“I ordered a coat for my elderly dog two weeks ago and it still has not arrived”

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Posted 1 year ago

“Still not received my order after nearly 4 weeks even though Been told the items have been dispatched twice via email from the team at not in the dog house. Opened a dispute and still awaiting response from this company after a week! Would not order anything from here!!!”

Helpful Report

Posted 1 year ago

“I placed an order on the 31st January and on the 14th Feb I am yet to receive it. Absolutely shocking. No tracking number or anything. And just want a refund now.”

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Posted 1 year ago

“Waited over 2 months for my dog food would not be ordering frome this company again”

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Posted 1 year ago

“You have sent me an invite to review a product I still have not received having ordered it on the 19th January 2023 - no updates or answers to my emails have been received and no refund for the non -existent item that I asked for on the 3rd February - today's date is the 14th February. You did ask -sorry but you are completely are in the dog house. I can't answer the questions below as the product hasn't arrived - ( dog crate) please can someone tell me whats going on ?”

Helpful Report

Posted 1 year ago

“Don't bother....”

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Posted 1 year ago

“We have not received our order and cannot contact Customer Services, despite many attempts. Hope to receive the goods or a refund soon.”

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Posted 1 year ago

“Looking st all the reviews for this company not delivering the goods and keeping the money. Now surley this is theft and the police need involved.”

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Posted 1 year ago

“Took many weeks to arrive! On a positive note though it did arrive.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews