Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sadly the order has not been delivered and I have not received a replacement of refund.”

Helpful Report

Posted 1 year ago

“I placed an order in May which was originally delayed with no ETA. I cancelled the order and still waiting on refund in July. Not impressed”

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Posted 1 year ago

“Purchased dog food, £68.00 nothing arrived. Cancelled asked for money back still waiting!!”

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Posted 1 year ago

“Will not send dog food and will not refund money . Keep saying money will be in bank in a few days but have not received anything this was 3weeks ago.”

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Posted 1 year ago

“I purchased Rabbit Ears - with Hair - 1kg bags × 2 worth £45.96 altogether. That was on the 10th of June. They were never dispatched. 2 weeks later, on the 23rd of June, I asked for a refund. It's 7th of July and I have no money and no Rabbit Ears for my dog. Having an online shop with dog toys myself I'm absolutely outraged! There is no way I would ever treat my customers this way. Horrible. Will keep”

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Posted 1 year ago

“Not received Shocking would never use again stay well clear”

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Posted 1 year ago

“Didn’t receive item”

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Posted 1 year ago

“Order placed a month ago and still not received. Customer service keep saying wait for a tracking number but that’s not good enough when I needed my order a week ago!”

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Posted 1 year ago

“The product I ordered never arrived !”

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Posted 1 year ago

“I am still waiting for delivery of my order after waiting 2 months. I have contracted you several times with an h rial poor response and now no response at all. I have paid you and you have not provided me with the goods I ordered. Do not use this company!”

Helpful Report

Posted 1 year ago

“Absolutely appalling service. They happily took my money, but did not deliver my order. There is no customer service telephone number. I chased by email and was fobbed off. Steer well clear of this company!”

Helpful Report

Posted 1 year ago

“I placed an order on 11th June. No goods received. I am being refunded. V disappointed.”

Helpful Report

Posted 1 year ago

“I initially received a short note apologising for item being late. When it eventually arrived it was wrong colour. Now I cannot get any response when requesting return & refund details. Absolutely abysmal.”

Helpful Report

Posted 1 year ago

“Uncontactable by phone. Conflicting in e-mails. Order appearing to not be getting fulfilled, cancelled but no refund issued despite an extensive period of time allowed for it to arrive in account. Extremely poor all round. Seems I am one of many, many customers to go through this. Not acceptable.”

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Posted 1 year ago

“Order didn't even come.”

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Posted 1 year ago

“terrible customer services, terrible delivery. no phone number provided. complaints not addressed quickly. I ordered on 12 June and still had not had my delivery on 6 July. No communications.”

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Posted 1 year ago

“I still haven't received my order”

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Posted 1 year ago

“Dissatisfied with this service. The items I ordered never arrived and the tracking link was to an app that I had never heard of and had to download. Eventually I asked for a refund which they gave me but did not offer any explanation.”

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Posted 1 year ago

“Never received goods, customer service is awful”

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Posted 1 year ago

“Still over a month on never recieved my order. Can’t get anyone to reply to my emails. Shocking service. You should be ashamed.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,549 reviews