Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful service. I’ve been trying to chase up the delivery of our puppy bed for weeks to no avail. We are simply told that they’ll “chase up the delivery”. We now have our pup and have had to purchase elsewhere. Still waiting for confirmation that we’ll get a refund.”

Helpful Report

Posted 2 years ago

“I ordered on the 30/08/2022, had an email on the 06/09/2022 to say the order had been delayed, another email on 09/09/2022 to say it was at the warehouse and the courier would notify me when it was collected … still nothing on the 18/09/2022. I have contacted them a few times to chase it, initially I was having responses but now not having any response. I’m not happy with the experience I’ve had and don’t think I’ll be using this company in the future. If I don’t hear anything back, then I will have to dispute it with my bank and look into reporting it elsewhere as it’s bot satisfactory at all. Wish I’d looked at the reviews before I ordered …”

Helpful Report

Posted 2 years ago

“First time I used this company, won't be using again,placed and paid for an order around 3 and half weeks ago, didn't receive,sent numerous emails,said they would refund,still waiting , ordered the same item from another company received next day free delivery”

Helpful Report

Posted 2 years ago

“Delivery took way too long. Plus the trays of dog food arrived without the packaging and were obviously part of a multipack and shouldn’t have been sold individually as they didn’t have any ingredients etc on. Would not order from you again because of this.”

Helpful Report

Posted 2 years ago

“Ordered dog food 5weeks ago and still don’t have either dog food or a refund. Given this is essential food for much loved animals going into a cost of living crisis I think this company should have a much faster response time. You’re selling essential food. If you can’t deliver that with a few days then you need to make it clear to customers. At the minute you’ve got people ordering from you that are committing cash on the basis they’ll be able to feed their pets, not being able to feed them properly because we have no food is devastating”

Helpful Report

Posted 2 years ago

“Order not fulfilled and still awaiting a refund. Very disappointed.”

Helpful Report

Posted 2 years ago

“Took 2 weeks to arrive. Emails sent to the company with a reply once. Once my parcel finally came items were missing. I’ll never use this company again and what a shame as their marketing and aftercare emails are really good ‘family run business’ but unfortunately it’s not ran very well.”

Helpful Report

Posted 2 years ago

“Not received product or got zny response back from customer service”

Helpful Report

Posted 2 years ago

“Never use you again”

Helpful Report

Posted 2 years ago

“I placed the order 4/8 and received it 14/9, I contacted you several times but no reply, I even asked for a refund still no reply, I think your customer service is rubbish and I will buy from you again!”

Helpful Report

Posted 2 years ago

“3 weeks and still no sign of my order. No response to my email asking for an update either”

Helpful Report

Posted 2 years ago

“Not recieved my order”

Helpful Report

Posted 2 years ago

“Have not received order even after chasing daily. Gave up after 10 days and asked for a refund which still have not been received.”

Helpful Report

Posted 2 years ago

“Maybe a good dog bed - I don’t know as still waiting for delivery . Over 3 weeks now ….”

Helpful Report

Posted 2 years ago

“Promised delivery and given the run around. Wish I had read Trustpilot reviews before placing an order, they have let down numerous people and no refund, beware.”

Helpful Report

Posted 2 years ago

“They're deep in the dog-house with me. Twenty-five days after placing the order, I haven't received the goods. All I've had is a vague promise to 'look into' sending out a replacement order - which won't be possible because one of the items I ordered had sold out. I've asked for a refund. Four days later, all I've had is three requests for a review of the good I haven't received. So here's my opinion: they're terrible.”

Helpful Report

Posted 2 years ago

“Very bad. Very disappointed.”

Helpful Report

Posted 2 years ago

“Website looks the business, items for sale look the part - but DONT GO THERE. I am not sure if its a legit business but after 3 weeks and "your items have been dispatched" responses from the customer support team - there is still no sign of the gift. I have requested a refund - as 3 weeks is not acceptable - they have confirmed that they will honour this - but i now need to wait over a week for my money back.”

Helpful Report

Posted 2 years ago

“Good prices and website, shocking customer service. Order was late so I cancelled it and they agreed to refund the money then 2 weeks later the order turns up. Have asked for a returns label or confirmation that they will refund the postage and now they are ignoring me. Very poor customer service”

Helpful Report

Posted 2 years ago

“I still have not received my dog beds yet you are asking me for reviews on them.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews