Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over 2 wks later still not received !!! Never wld use this company again”

Helpful Report

Posted 1 year ago

“Very poor as I've still not received my order which I placed about 3 weeks ago.”

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Posted 1 year ago

“Hi i hsve not received my order thankyou i am waiting for refund i have contacted clearpay its no use to me now had to go elsewhere”

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Posted 1 year ago

“Order still not arrived, so sorry but have to say absolutely useless and will never ever use again”

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Posted 1 year ago

“Ordered dog food 2 weeks ago - still haven’t received my order”

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Posted 1 year ago

“I placed an order on 28th feb and still awaiting this order. Appalling it takes this long. Wont be using this place again.”

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Posted 1 year ago

“This company is absolute rubbish. I placed an order on 28th feb for frozen dog food, waited for 4 days nothing arrived. Am still waiting for my money back 14/3/23 after numerous emails.”

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Posted 1 year ago

“If I received my items I could review them?”

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Posted 1 year ago

“I would never use this site again and wished I had read the other reviews. One start is too good but there is no zero or minus. No product was delivered and no refund. Disgraceful.”

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Posted 1 year ago

“I still haven’t received my order so I’m not happy , that’s been since 26th Feb ridiculous time it’s taking!”

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Posted 1 year ago

“I really hate leaving bad reviews, but unfortunately this has to be done. I placed my order on 28th February and it still hasn't arrived. I have now requested a refund and will go elsewhere. Its a lot of cash to spend and i still have nothing to show for it.”

Helpful Report

Posted 1 year ago

“I ordered over 2 weeks ago and still haven’t received my order. I’ve also heard nothing from no one and I’ve tried contacting.”

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Posted 1 year ago

“I haven’t received my order from you despite several emails.”

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Posted 1 year ago

“Still waiting for my order to arrive.”

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Posted 1 year ago

“Still awaiting delivery after ordering over 2 weeks ago. Wont be using this company again.”

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Posted 1 year ago

“WE HAVE NOT RECEIVED THE TWO DOGS COLLARS THST WE ORDERED!!!!”

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Posted 1 year ago

“Can’t quite believe you are asking me to give you a review. You have taken £29.00 over 4 weeks ago and to date NOTHING, NO GOOD, NO COMMUNICATION, NO REFUND. DO NOT BUY FROM THIS COMPANY. CHECK TRUST PILOT before you buy. Multiple complaints”

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Posted 1 year ago

“I still haven’t received my dog food Very very disappointed”

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Posted 1 year ago

“First dog bed didnt turn up now second dog bed not turned up and no proper information about what is happening Completely disapointed”

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Posted 1 year ago

“Not yet received my products despite ordering them on 26 February.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews