Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“Didn’t get my purchse. No contact number anywhere. I send email but no response. Now trying to claim from my bank.”

Helpful Report

Posted 1 year ago

“Absolutely disgraceful lack of communication. Waited 5 weeks for a delivery, no tracking provided and then requested a refund, despite placating emails they have still not refunded my money. In my view they are trading dishonestly, knowing that they cannot fulfil orders and keeping customers money. Surely this is fraud !!!!”

Helpful Report

Posted 1 year ago

“DO NOT USE!! Should have read the reviews… ordered goods, not arrived. I have been told by them they have been dispatched and tracking info will follow but still not received them. I have requested a refund and now I am getting no response.”

Helpful Report

Posted 1 year ago

“Did not receive goods still chasing refund”

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Posted 1 year ago

“Do not order from this company. It’s a scam. I ordered some dog food last month. It still hasn’t arrived. I sent emails they said it had been dispatched. I kept sendiing emails asking for refund. They stopped replying and I never received the parcel. Have reported to the bank.”

Helpful Report

Posted 1 year ago

“Item never arrived. Refund requested but not issued.”

Helpful Report

Posted 1 year ago

“I ordered dog food and paid for it. The food wasn’t in stock for which I was never told. I cancelled my order over a week later and requested a refund. That was a month ago and I haven’t received any money yet. They now do not respond to my emails. DONT ORDER FROM THIS COMPANY. Over 50 complaints have been made to trading standards in 2 years. 🤬🤬”

Helpful Report

Posted 1 year ago

“We ordered 2 bags of dog food promised delivery within 2-3 days - still waiting. Can’t get response from emails or phone calls.Have filled in complaint form and refund request form - no response Dreadful customer service - do not use this company”

Helpful Report

Posted 1 year ago

“Scammers. Take your money, pretend to send the goods but don't despite lots of reassurances that they are on there way. Liars and thieves. DO NOT ORDER FROM THEM!”

Helpful Report

Posted 1 year ago

“BOUGHT HARNESS, PAID,NEVER ARRIVED,CANT GET MONEY BACK. THEY SHOULD GO BANKRUPT AND NEVER HAVE ANOTYHER CUSTOMER”

Helpful Report

Posted 1 year ago

“It's my fault, I didn't believe the negative reviews!! Pricing was competitive and all I wanted was some dog food, so what could possibly go wrong? Boy, was I naive! I ordered, received an email confirming and then I waited...and waited....and waited, chasing three times and still no food. Finally and at the end of my tether, I threatened them with legal action and was offered a refund. Three little words, 'DO NOT USE'!!!!”

Helpful Report

Posted 1 year ago

“I have been waiting over a month for my order. After sending several emails I finally received a reply telling me my order is on it’s way & I would be sent a tracking code..No Code sent…no replies to my emails. Really bad service.”

Helpful Report

Posted 1 year ago

“Still waiting for my order after 6 weeks. They've stopped answering my email s. Just taken the money. Do not order from these scammers”

Helpful Report

Posted 1 year ago

“Placed an order, didn't arrive, contacted them to get the automated reply from their computer 'Amy' to be told sorry out of stock, left it a bit longer then told it had been sent and I would receive a tracking number, which of course never arrived, they have no intentions of sending you good just take your money and lie to you!! AVOID they are a bunch of scammers check out Trust Pilot and read the reviews there from hundreds of scammed buyers”

Helpful Report

Posted 1 year ago

“Same as others. Order placed, paid, told would be sent, never arrived. Sent email to their customer services and was told it would be despatched immediately, never arrived, asked for refund, didn't get one...”

Helpful Report

Posted 1 year ago

“Put an order in at the beginning of August still nothing 🙃 being told they are sending a refund..still waiting. I am totally disgusted. Going to my bank now .”

Helpful Report

Posted 1 year ago

“Item did not fit -I measured it as advertised on the website but it was too tight around my dog's neck. I emailed the retailer five times to proceed with an exchange and was ignored. Shame really because the quality looks good but I would not recommend this company due to the non-existent customer service. Feels like a scam.”

Helpful Report

Posted 1 year ago

“Ordered nearly £60 cat food, never received the food, emailed was told order had been cancelled & refund would be 5 to 10 days, never refunded, emailed again was told that it had been processed & money in my bank within a day or 2, you guessed it never turned up, after about 7 more emails & now they have just stopped even replying, these are probably the worst company I have ever bought off, DO NOT BUY FROM THIS SITE THEY ARE JUST CON ARTISTS. I have now had to raise a case with my bank to get my money back, I will say it again DO NOT BUY FROM THIS SITE THEY ARE CON ARTISTS”

Helpful Report

Posted 1 year ago

“TERRIBLE SERVICE AND IT APPEARS I AM NOT THE THE ONLY DISAPPOINTED CUSTOMER. ORDERED A SOFT TOY FOR MY PUPPY AT THE BEGINNING OF AUGUST. VERY SWIFT EMAIL TO SAY THANK YOU FOR SUPPORTING A FAMILY RUN BUSINESS BUT SEVEN WEEKS LATER NO TOY OR REFUND.”

Helpful Report

Posted 1 year ago

“3 weeks ago I ordered just under £50 of Naturo Light dog food never came asked for refund SCMMERs do not use SHUT THEM DOWN You will not get a rsfund but they need shutting down and directors arresting”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,549 reviews