Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order still not received and NO communication despite lots of emails. £50 totally wasted. Absolutely fuming. DO NOT USE THIS COMPANY”

Helpful Report

Posted 2 years ago

“AVOID!!! Worst shopping experience ever”

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Posted 2 years ago

“I have never received this order or had a refund. I will not use this firm ever again.”

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Posted 2 years ago

“Still waiting for our refund, obviously no one looks at these messages otherwise why have you not refund our money as your email says you would !!!”

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Posted 2 years ago

“4 weeks no order received. Very disappointed”

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Posted 2 years ago

“Order never received. Still no refund”

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Posted 2 years ago

“I did not receive my order within the specified time it was 2 weeks late and I only have correspondence once from their customer services despite many emails that the dog cakes were too late and I didn’t want them . When they eventually arrived they were a waste of money as can get exactly the same in pets at home £2 cheaper”

Helpful Report

Posted 2 years ago

“Deserves no stars. Took my money and didn't send my goods and have not refunded my money. Reported to Trading Standards”

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Posted 2 years ago

“Ordered weeks ago and still not received the item. Ignored when I email for updates, can’t get a refund.”

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Posted 2 years ago

“I placed the order over a month ago and although I have emailed and received a reply saying someone would look into it I have still received nothing. Not very impressed”

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Posted 2 years ago

“I recently returned an item in the original packaging and unopened and still haven’t received a refund three weeks later. I have written emails and yet no refund or response. After sales care…non existent!”

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Posted 2 years ago

“Never received goods. In hands of my credit card company”

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Posted 2 years ago

“We have still not received the frozen dog food that we ordered. This is the second attempt after placing an order previously which was never delivered, and after 3 months of chasing the refund we were promised we were told we could be sent a replacement instead. Despite being sent a dispatch notification over a week ago and chased up with customer services (with no response) we have still not received the order. After we have received either the order or the refund we will not be using this company again.”

Helpful Report

Posted 2 years ago

“My full order was not sent. I have had to write several emails. The first was answered with an apology and was told you were arranging for the rest of order to be sent. I enquired as to delivery dates. No reply and since then no reply to. It is very rude not to reply plus the food is for puppies. I’ve had to go and buy food elsewhere. Because the order has still not come and you haven’t had the civility to simply reply . But you have my money My emails.”

Helpful Report

Posted 2 years ago

“I ordered some food off you and I have never received it. You have not given me my money back yet.”

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Posted 2 years ago

“Not received food”

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Posted 2 years ago

“Appalling wish I could give no stars meaning no product. Crook is the best description. Do not buy anything from them you won’t get it.”

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Posted 2 years ago

“Great prices but where’s my order? Was so happy to find all the items I’d been looking for and at a great price but still, nearly a month after placing order (with all items being in stock) I’m still waiting! Emailed several times, to start with I had replies saying the order would be shipped asap but still nothing! (I’m in the UK - same as the company but have had orders from overseas arrive quicker within the same time frame!)”

Helpful Report

Posted 2 years ago

“very bad customer service, i will never shop with you again”

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Posted 2 years ago

“I ordered and paid for 3 doggie rain coats. 2 of the coats arrived after two weeks even though it said they should arrive within 5 days. I still haven’t received the third dog rain coat. I sent an email asking when it will arrive over 2 weeks ago but still hasn’t arrived. Coats are good quality but service very poor so unfortunately won’t be using the company again.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews