Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not even worth a single star. Ordered dog mixer a month ago. Still not delivered. Have been told twice that the warehouse will be dispatching goods. Promised a tracking number. Not received. Unable to contact anyone by phone. Standard computer generated answer to e-mails.”

Helpful Report

Posted 1 year ago

“Product never arrived”

Helpful Report

Posted 1 year ago

“Paid £95.38 to William James Wright who owns Not In the Dog House I have had no dog food and no refund.This is a very corrupt company stay well away”

Helpful Report

Posted 1 year ago

“I ordered cat food on the 31st October, and 17 working days later no sign of it! When I asked for proof of dispatch or a refund they simply stopped replying (they were very responsive to email prior to this). I wish I’d looked at reviews before ordering and saved myself the hassle. I’d give them zero stars if it was an option as they take your money and apparently deliver nothing.”

Helpful Report

Posted 1 year ago

“No order received waiting to get my money back”

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Posted 1 year ago

“I have had to give 1 star as I have not yet received it, however I have had these balls before and they are brilliant and the easiest I’ve found to throw”

Helpful Report

Posted 1 year ago

“I am sorry that I didn't read the reviews before I ordered. As with these customers, Not in the Dog House failed to deliver my order and then sent me a request asking me to review my goods and service. I have now been waiting 2 weeks for a refund. My advice, stay steer of them!”

Helpful Report

Posted 1 year ago

“Waited 3 weeks for dog food. Still not arrived. Unhelpful customer service who might reply to your emails. I have now requested to cancel the order and hopefully will receive a refund. Don't waste your time.”

Helpful Report

Posted 1 year ago

“Customer service is very poor, orders take for ever to even get tracking number for shipping you can't call directly or same with emails very poor will never purchase again from this company now 13 days later and only have two items out of four, but you say they have been shipped only received two dog coats and not robes A very unhappy customer”

Helpful Report

Posted 1 year ago

“Ordered a supply of Poppy's picnic for my two dogs. No update on the order after a few days so requested to cancel. Told by customer services the order had been despatched, so waited again. A few days later, still no tracking information from the company. Emailed again and requested cancellation of order as I bought the dog food elsewhere due to the delay, this was actioned but no refund. Three weeks on and still no refund. Company is now not replying to emails, and unable to speak to Customer services. Will not be ordering anything from here again.”

Helpful Report

Posted 1 year ago

“I received an email request to rate this company; even though I've never received my order I placed over two weeks ago. I cannot recommend this company. It is impossible to contact any human in the company and I suspect many of the email replies are computer generated. If you use Not In The Dog House please be aware they have little customer care.”

Helpful Report

Posted 1 year ago

“Late, items missing”

Helpful Report

Posted 1 year ago

“We placed an order over a week ago and it still hasn't arrived - even though it is paid for! Your customer service communication is very poor - I am still waiting to hear back from them to tell me where my order is! I will not be using you again I am afraid or recommending you to others. I have had to go out and buy more dog food as the order hasn't come. If this feedback goes to your customer service team I would appreciate a call tomorrow (Monday 21st November) to explain what you are planning to do next having taken my money!”

Helpful Report

Posted 1 year ago

“Two weeks on , I haven’t received my order properly.this is totally unacceptable.”

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Posted 1 year ago

“To be avoided. Poor communication, long delay in despatch. Finally applied for a refund via credit card co. - and then the parcel arrived. Still awaiting the outcome.”

Helpful Report

Posted 1 year ago

“Not received my order, chased by email 3 times and got the standard response the first time but now they are ignoring my emails. Will have to get a refund through my credit card company.”

Helpful Report

Posted 1 year ago

“One month later and I still haven’t received my order, so I’m not very impressed at all. The first couple of times I contacted them they have me a standard “lll chase the warehouse” response. And then they just stopped responding altogether. Before you order do yourself a favour and check Trust Pilot because it’s a common theme. Now trying to get a charge back via my credit card as of course I didn’t get a response to my request for a refund either :-( AVOID like the plague - they take your money, don’t deliver your goods and the customer service is non-existent :-(”

Helpful Report

Posted 1 year ago

“When paying for delivery I don’t expect to receive the order 3 weeks later with no update from the company. I then sent an email to ask where my order was and if there was an update and didn’t receive a reply but the parcel turned up 2 days later…..”

Helpful Report

Posted 1 year ago

“I have placed and order 22nd Oct 2022 and to date ( 18th Nov 22) that I’m tuping up this review have not received it. Tried to contacy customer service over the phone numerous times, left a voicemail. Emailed several times , haven’t always got a reply and still haven’t even got a tracking link. Payment was taken though in advance. My first ever order and a really bad experience. Cannot recomment at all.”

Helpful Report

Posted 1 year ago

“I haven’t received my order yet and it has been more than 2 weeks, it’s not an acceptable time, wouldn’t order again.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews