Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my order where is it”

Helpful Report

Posted 1 year ago

“To be honest i was surprised to receive this request for a review . i can only give it a zero at the moment. i am still to receive my order!”

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Posted 1 year ago

“ORDER NEVER ARRIVED AND NO CORRESPONDENCE- DO NOT ORDER FROM THIS WEBSITE”

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Posted 1 year ago

“I’ve still not received my order. Asked for an update or refund and no response.”

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Posted 1 year ago

“I have not received my order yet!!!!! Susan Cornell”

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Posted 1 year ago

“I have ordered frozen food. It took 11 days to arrive. When it arrived half of the order was defrosted. I contacted the company ( emailed them with pictures and left a voicemail), but no response so far. Contacted them 5 days ago. Not impressed!!!”

Helpful Report

Posted 1 year ago

“Communication was very poor. The order took too long to despatch so had to order from somewhere else and cancel the order. Still waiting for a refund!”

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Posted 1 year ago

“Ordered 2 weeks ago.items still not arrived.”

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Posted 1 year ago

“Ordered on 28th April and still not received. Unsatisfactory response from customer services! Really feel like cancelling the whole order.”

Helpful Report

Posted 1 year ago

“I will never buy from this company again. Know doubt this review will be deleted. The worst company, to avoid at all costs.”

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Posted 1 year ago

“Frozen raw food came mostly defrosted, have emailed the company but have had no response”

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Posted 1 year ago

“On 15/04/2023 I ordered 2 dog coats. I have not received them despite chasing the organisation. I am told they have been dispatched and I will hear about delivery. I have not. I have requested a full refund. I have not had an acknowledgement to this e-mail either. I have e-mailed the organisation again today and am awaiting a reply”

Helpful Report

Posted 1 year ago

“Very poor, never received dog coat after contacting & told it was being despatch. Awaiting a refund but will not hold my breath von that been honoured without having to chase.”

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Posted 1 year ago

“No order received yet although it was placed over two weeks ago. I was emailed over a week ago to say order was now in the warehouse ready to be sent just awaiting a courier. Still no delivery.”

Helpful Report

Posted 1 year ago

“Never received order or refund”

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Posted 1 year ago

“My order has not turned up”

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Posted 1 year ago

“What a laugh, asking for a review of products not received - it's been almost a month now. I have emailed twice and received identical responses saying it will be shipped immediately...STILL nothing. Very poor service. Will NOT be ordering from them again!”

Helpful Report

Posted 1 year ago

“Please do not order from this company , I wish I had read the reviews before ordering . They advised that my order had been dispatched but no order number . I cancelled the order after seeing the reviews and am awaiting a refund . Not worth risking your money .”

Helpful Report

Posted 1 year ago

“Almost 3 weeks and still haven't received my items, no reply to my email that I sent 5 days ago”

Helpful Report

Posted 1 year ago

“This company is rubbish and their customer service is terrible. They sent me the wrong product then ignored 6 emails from me. I’ve been left fuming mad and taken it up with Revolver”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews