Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took ages to get my delivery then I was only sent half of my delivery! Yet they have still took my money ! Avoid at all costs”

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Posted 1 year ago

“Never received items”

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Posted 1 year ago

“Product very good, communication and delivery very poor.”

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Posted 1 year ago

“Absolute shambles of a company. Ordered dog food over a month ago and no update. Cancelled my order and waiting weeks for a refund. Do not use”

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Posted 1 year ago

“DO NOT USE!!!! We have ordered 6 dog beds. They have only delivered two. They do not respond to our phone calls or emails. Over a month later and we are still waiting. Never again will i order from this site. AVOID AT ALL COSTS”

Helpful Report

Posted 1 year ago

“Ordered dog food nearly a month ago. Hasn't turned up. No refund. Numerous emails sent with no reply, phone lines do not work. Have had to try and claim money back through card issuer. AVOID!!”

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Posted 1 year ago

“No emails returned very late getting stuff not very happy. Better customer service. Box left outside wet through after waiting so long ridiculous”

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Posted 1 year ago

“Shocking service. No one ever picks up the phone. Don’t use”

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Posted 1 year ago

“DON'T USE THIS COMPANY, No delivery, order placed 14th November, no refund despite twice being told it will happen, waiting in vain hope”

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Posted 1 year ago

“I ordered some pet food (3 boxes) and despite lots of jazzy communication introducing me to the owner (Will) I’m still to receive the order some two weeks later. Maybe the owner should be called unwilling. This is despite me contacting them on numerous occasions to let them know the order hasn’t arrived.”

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Posted 1 year ago

“Unable to review as I am still waiting for my order 11 days later……”

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Posted 1 year ago

“Appalling service. I ordered a dog sleeping bag and some dog food. I had to keep chasing for my order. You can't call them as they're too busy so email comms only. Eventually my sleeping bag arrived despite being told it had been dispatched several weeks before it turned up. I received no tracking information or updates. The dog food was missing and I have been requesting as refund ever since, which I am constantly told they will sort, but never do. I have now today raised a claim via my bank. This company do not deserve to be in business. It makes me wonder if they have set up this business for other reasons outside of selling dog products... purchase at your peril would be my advice!”

Helpful Report

Posted 1 year ago

“My item never arrived”

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Posted 1 year ago

“I had used them before, and they were brilliant. However, I placed an order in June, and only half of it arrived, I emailed them, and they said a replacement would be sent out. I emailed them every month, but jow they're just ignoring my emails, I didn't want to publicly shame them, but I feel 6 months is long enough to rectify an error. Really disappointed.”

Helpful Report

Posted 1 year ago

“DO NOT USE NOT IN THE DOG HOUSE Following a delivery of Forthglade wet dog food I discovered that several trays had already split & leaked & were therefore unable to be used. I have been trying to contact the company for the past 3 wks by email & left several messages on their answer machine & nobody has had the decency to reply. I will not be using this company again & I cannot recommend them.”

Helpful Report

Posted 1 year ago

“Have not received my order from 14 November. They've taken my money but no dog food arrived yet. What's going on? Have emailed them and they've replied apologising for the delay. Still nothing after a month. Now I'm being asked for a review of the company! Well that's just plain daft after I've been treated like this with no explanation of why there's been a delay to my order. No option for a refund. This company should not be in business. And how can I get my money back?”

Helpful Report

Posted 1 year ago

“Firstly my order was not delivered.I contacted them they said sorry we will speed it up and get my order out and send a tracking number (it never happened) after complaining where my order is i got no reply.eventually they said the order was cancelled and refund given.(again it never happened) they have sent emails to me asking for reviews on the food and service i never received. I now find myself having to go to my bank to get my money back.they are the worst company i have ever dealt with.they have stolen my money and taken the food out of my dogs mouths.like other people i will also be complaining to the trading standards about this company.they are simply despicable thieves.stay away from this company.”

Helpful Report

Posted 1 year ago

“Order still not received (ordered on 15th November) although chased so many times by email and tried to by phone but I don’t think it’s a valid number as it goes straight to answerphone ALL THE TIME with a message from a lady with an American accent!!!! Twice they have told me that they will get the order sent out and still NOTHING! Not even a tracking number so I don’t believe it has ever been sent but I can’t seem to be able to speak to anyone about it and I’ve paid for it!!!!! Not a happy customer at all!”

Helpful Report

Posted 1 year ago

“It took two months to receive the dog bed and the other three items have still not arrived despite my being charged and emailing customer services three times.”

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Posted 1 year ago

“Do not use this company! Take money, lie that items are in transit and then after 4 weeks admit that they cannot fulfil the order. Absolute shambles and still awaiting refund. Look at other reviews and learn from all of us.”

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Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews