Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items returned in as new condition with proof of postage 2.5 weeks ago. Sent 3 emails without a reply and crucially no refund and no goods in hand. A thoroughly disappointing experience which I hope turns out for the best. If anything improves I will update my honest review.”

Helpful Report

Posted 2 years ago

“Didn’t receive item nor did I receive my refund unbelievably disappointed in both. Company took my £30 and silence.”

Helpful Report

Posted 2 years ago

“False promises of delivery and would receive tracking info then told order couldn't be fulfilled!! Finally got the refund.”

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Posted 2 years ago

“Item never arrived”

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Posted 2 years ago

“I’m surprised to be asked for review when you’ve stopped responding to my emails - you have taken my money and never supplied any goods and I’m pursuing a charge back through my credit card company - I know I’m not alone in wishing I’d never heard of your company”

Helpful Report

Posted 2 years ago

“Didn’t receive my order. Was told another one would be sent and it never arrived. Sent multiple e-mails and had no reply. Shocking.”

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Posted 2 years ago

“never received item or refund, went to trading standards and had to claim money from bank, THIS COMPANY IS JUST AWFUL”

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Posted 2 years ago

“Goods not received and no refund. I would advise everyone to avoid dealing with this company if they want to avoid being ripped off.”

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Posted 2 years ago

“Never received item still asking for refund after a month”

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Posted 2 years ago

“Still chasing order from 16th October, reply on 3rd Nov said they would chase warehouse and update. Still awaiting update, no order received, no replies to emails, no answer when telephoning. Yet now you want a review!”

Helpful Report

Posted 2 years ago

“First time order, never again. Goods not received after nearly 3 weeks. Poor communication but did refund after me chasing twice. Make sure you order at least a month before you run out of dog food as otherwise your dog will get hungry waiting for delivery.....”

Helpful Report

Posted 2 years ago

“Took over a week for my order to come. Communication was very poor. Wouldn’t use this company again.”

Helpful Report

Posted 2 years ago

“Order placed over 30 days ago, no delivery and no update. Customer service very slow, have had no reply to emails I’ve sent regarding missing delivery. Emailed requesting a refund if the order could not be fulfilled, no reply. Tried to call numerous times and no answer during working hours, got to “voicemail” immediately. Will definitely not be ordering again. Such a shame as Not in the dog house have a brilliant range, and this is only my first order.”

Helpful Report

Posted 2 years ago

“Unfortunately I can't give a minus number of stars - therefore I have given one star. If only I could tell you how much my dogs enjoyed the products but sadly we have not received them even though they were ordered 27 days ago. Apparently the order is now with the courier we heard yesterday but nothing from the courier yet. In the meantime I had to source the dog food elsewhere which was delivered within 4 days.”

Helpful Report

Posted 2 years ago

“Appalling after sales service”

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Posted 2 years ago

“Still have not received my order or a refund after more than 6 weeks, nor any reply to my emails for 2. Basically thieves sorry didn’t have option for zero stars”

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Posted 2 years ago

“As far as I am concerned this company is in the dog house. They did not fulfil my order and they do not reply to emails. There is also no contact phone number. They have effectively stolen from me and I am pushing a claim through the credit card company. DO NOT USE.”

Helpful Report

Posted 2 years ago

“I ordered a dog coat which took 3 weeks to arrive. It was unsuitable so contacted the company to arrange a return and refund. The item, in perfect condition, was delivered back to them 2 weeks ago - no refund, no reply to emails, no reply to phone calls - for your own sake do NOT use this company”

Helpful Report

Posted 2 years ago

“ORDER NOT RECEIVED I placed an order on the 30th September and I still have not received it, despite you saying you will ship again I’ve sent many emails and never receive a reply!!!!! First time over ordered from you and it will be my last You keep asking me to do a review but you never post what I say which is what is written here My advice would be to stay clear of this company, they don’t even have a landline to get them on and never respond to messages left”

Helpful Report

Posted 2 years ago

“Item never turned up and the company stopped communicating with me.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews