Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service, kept lying to me when I asked where my parcel was, kept being told the item had been dispatched and I would receive tracking, 2 days later still no tracking and no parcel. I was then told they would send another as it must have got lost? I then asked to cancel my order but later that day was told my parcel was waiting to be collected by the courier from their warehouse. Two days later and still no tracking or parcel so I once again demanded a refund and they stated it would be 5 to 10 days before I received my refund. Never again.”

Helpful Report

Posted 1 year ago

“Still waiting for my order 3 weeks now...”

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Posted 1 year ago

“Over 2 weeks and still not received my order”

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Posted 1 year ago

“Taken ages to dispatch and haven’t been provided with any tracking”

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Posted 1 year ago

“still not receive”

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Posted 1 year ago

“Useful, took my money, no item sent. Ask to cancel, not received a cancel confirmation and not expecting a refund”

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Posted 1 year ago

“None of my orders arrived and neither has my refund what a joke! Is this company for real??”

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Posted 1 year ago

“Parcel never arrived”

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Posted 1 year ago

“i have never receieved my order of fat balls just got stupid e mails its dis guusting service iwilll never deal with them again”

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Posted 1 year ago

“Order not arrived after 4 weeks ,emailed multiple times to get a refund ,refund promised but not received it yet ,then an email saying order dispatched but no order avoid this company”

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Posted 1 year ago

“Placed my first order on 4th May 2023, order delayed and delayed. I cancelled my order due to excessive delay and today, 30th May, I am still waiting for my refund which I have requested twice.”

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Posted 1 year ago

“not had delivery as yet, well over a week since ordering, had to buy elsewhere as would have run out.”

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Posted 1 year ago

“I ordered about a month ago and still have not got my delivery of product”

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Posted 1 year ago

“Waiting over 4 weeks and still no sign of goods or even an eta 😱😞”

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Posted 1 year ago

“My order didn't arrive. I requested a refund. Still waiting for the refund despite several assurances that it will be paid.”

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Posted 1 year ago

“I am fissppointed t say I have yet yo receive my order”

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Posted 1 year ago

“I haven't received the product yet despite ordering it over 2 weeks ago and no idea when it will arrive”

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Posted 1 year ago

“Still waiting for my order to arrive 😡”

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Posted 1 year ago

“You have asked to rate something that I still have not received”

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Posted 1 year ago

“Disgracefully service”

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Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews