Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered dog food from here, got an email saying it was dispatched and to wait for tracking, after 1 month and many emails chasing my order I asked for refund. They said yes and would process it. The next day I got a dispatch email and tracking details of them posting it out. Would never order from here again and would not recommend it to anyone else.”

Helpful Report

Posted 1 year ago

“Appalling company, please don't order from them like I did. Read their reviews first!! I wish I had. Still hadn't received my order after 3 weeks. I had to get my bank involved to ask for my money back, I then got an email to say my order had been dispatched and would be delivered the next day, it never arrived! When it eventually turned up only half of it was sent out. I'm still waiting for "Not in the dog house" to respond to my email asking where the rest of my order is or are they going to refund me. I don't hold out much hope getting either. AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“Still haven't received my parcel after a month i asked for a refund but no reply i wish i had read the review as there was lots of the same not had the parcels i dont know why you are still trading and should be reported”

Helpful Report

Posted 1 year ago

“been a month and still not received my items despite keep chasing it up.”

Helpful Report

Posted 1 year ago

“I ordered some Arden Grange Dog Food from this company on 23rd December, by 29th it was apparently on its way. I never did receive my order, the company did not supply me with a tracking order despite requesting, so as I was unable to follow up, the responsibility remained with them. I have since requested a refund and although this was also stated as on its way, I've never received this either. One to chalk up to experience but I certainly won't buy from them again or recommend to friends.”

Helpful Report

Posted 1 year ago

“I’ve been had too - NOT a real website. Disgraceful. They take your money and send nothing. DO NOT USE!!!!! Police should be alerted as sound trading standards. CRIMINALS.”

Helpful Report

Posted 1 year ago

“Still waiting for my order which was placed on 1st February 2023 reading other reviews it seems I don't have any hope of receiving it in the near future. A shame thought I was supporting a small business!”

Helpful Report

Posted 1 year ago

“Never received my order, told this company that I need my order due to being disabled and I had a puppy so I needed the carrier to make sure my puppy is safe, and my puppy is deaf. I have never had to deal with such a bad company in my entire life before. I ordered my item at the beginning of January but it constantly contacted then to find out what was going on. I emailed them over 14 times. I was given a fake tracking number. I wasn’t able to get my puppy to the vet to get her jabs, as I didn’t have the carrier that I needed. Because I can’t use my wheelchair and hold my puppy safely.”

Helpful Report

Posted 1 year ago

“Took 3 weeks to receive my order, of which was vastly incomplete and contained cheaper brands of goods then I had paid for. Very disappointed. DO NOT USE, I certainly won't again.”

Helpful Report

Posted 1 year ago

“Ordered a dog bed and i got a response from my email , they said it was in the warehouse , asked when they would be posting out and no response , surely tis company carnt just take money and get away with it .”

Helpful Report

Posted 1 year ago

“Took 3 weeks to actually arrive, despite being told it had been dispatched, when it finally arrived the packaging was torn, and 2 of the squeakers inside the toy don't work, altogether very dissatisfied”

Helpful Report

Posted 1 year ago

“Ordered dog food on the 13/2. Still not received by 25/2. Had to email numerous times as nobody ever available to answer the phone. I want my refund and will be taking legal action if I do not get it. Seems am not the only one to be subjected to this abysmal customer service.”

Helpful Report

Posted 1 year ago

“can you tell me wen I'm getting my refund on dog food that I haven't had?which is 14 Feb! I need it in my account now or I will be taking action.”

Helpful Report

Posted 1 year ago

“Terrible service, sell stuff they don’t have in stock. No communication. Awful business, will never use again.”

Helpful Report

Posted 1 year ago

“Never received my order your am a waste of time 💩💩☹️”

Helpful Report

Posted 1 year ago

“Still waiting for my order”

Helpful Report

Posted 1 year ago

“Never received my item and no response to emails.”

Helpful Report

Posted 1 year ago

“The Webox food that we ordered has never arrived. Very disappointed with this company and cannot recommend them at all”

Helpful Report

Posted 1 year ago

“Hvent yet had my order and email twice no reply”

Helpful Report

Posted 1 year ago

“Ordered on 11th Feb - still not received by 24th and no help from customer support. Not good”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews