Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took a long time for the coat to arrive, when it did it was too big, no problem sent it back, still waiting for the refund. Whilst waiting I purchased another coat and two drying mitts, paid for 48 hr post. Due to the RM strikes, it was sent to me by Evri. Again weeks later being given bogus tracking codes, I decided to cancel the order. Not a problem, but it was, the order turned up week later, again emailed to say I won't accept it because I had already cancelled it before it had shipped. Waiting for both REFUNDS. CHECK THE REVIEWS ON THE INTERNET BEFORE YOU BROWSE THE SHOP.”

Helpful Report

Posted 2 years ago

“I placed my order 13 days ago and have only today received confirmation that it's with the courier - still to go through the stages of "On it's way" and "Out for delivery". The likelihood, therefore, is delivery will be 2 weeks or more after the order date, which when the website states 5 working days isn't overly encouraging. Had I known it would take this long, I would have ordered elsewhere - but of course they probably know that...”

Helpful Report

Posted 2 years ago

“Order a decent amount of stuff. Waited over two weeks and still no sign of it. Cancelled order mid October and was promised refund within 5-10 workdays. Now, almost a month after cancellation no sign of a refund, despite two replies to have it sorted asap.”

Helpful Report

Posted 2 years ago

“Took ages to receive order had to chase them twice”

Helpful Report

Posted 2 years ago

“Order delayed, no updates, had to order from a different supplier due to delay. Cancellation requested not actioned, terrible customer service would never use again.”

Helpful Report

Posted 2 years ago

“Long delay in goods turning up, and non existent communication . Despite my numerous emails requesting information about the my order, I received no response. I would never use again and wouldn’t recommend them!!!”

Helpful Report

Posted 2 years ago

“I am disgusted in your service. I never received my items. I tried to communicate with you and you said it’s still in transit. I’ve made a complaint and raised a refund request with Amazon. I’m still waiting for yourselves to respond to them. Terrible customer service and I would never recommend your products”

Helpful Report

Posted 2 years ago

“Never received. Not refunded. No response.”

Helpful Report

Posted 2 years ago

“Ordered some chews for my dog they never arrived. Still waiting on a refund 4 weeks later.”

Helpful Report

Posted 2 years ago

“Order not arrived”

Helpful Report

Posted 2 years ago

“Made a large order at the beginning of October- still haven’t received. Have contacted multiple times and have been extremely unhelpful. Disappointing”

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Posted 2 years ago

“I have left poor feedback for this site several times but it was not approved. I think this is criminal.”

Helpful Report

Posted 2 years ago

“Disappointed 😞 Ordered 18th Oct Received 8th Nov Unacceptable for Dog Food”

Helpful Report

Posted 2 years ago

“Awful! Items missing from my order and clearly marked on the dispatch note as not sen, also an incorrect item has been sent!! Emails are not being replied to and the telephone just goes to voicemail! This must be the worst customer service I have experienced in a very long time. Avoid at all costs!”

Helpful Report

Posted 2 years ago

“Awful service. Not received goods.”

Helpful Report

Posted 2 years ago

“Didn't deliver what I ordered, but told me it had been dispatched when I asked where it was. It hadn't been. Ultimately gave me a refund with no explanation as to why my order was never sent (over two weeks after placing it).”

Helpful Report

Posted 2 years ago

“I have only received half my order. Not heard back from Customer Services. Shocking service!”

Helpful Report

Posted 2 years ago

“Been trying to contact them for ages now. Part of my order never arrived and I’ve been chasing them ever since and yet nothing . Already contacted the FOM and trading standards due to their lack of communication and customer service skill ! It’s not a cheap order either!”

Helpful Report

Posted 2 years ago

“Rubbish - do not buy from them.”

Helpful Report

Posted 2 years ago

“Disgusting company. No good received, no money refunded. AVOID AVOID AVOID”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews