Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful service Would never recommend Constantly saying my order on the way and still not received. First time used and never again”

Helpful Report

Posted 1 year ago

“Ordered dog food 21st April still no delivery nor contact sent emails left messages today 5th May !!!! No customer service at all sadly don’t call them auto service telling you nobody taken calls !!! Email is dire service also Still no delivery or update delivery reference????”

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Posted 1 year ago

“Nothing delivered. No update.”

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Posted 1 year ago

“I did not receive my items and they promised me a refund after 12emails telling me refund is on its way 14 days later still no refund , so unhappy”

Helpful Report

Posted 1 year ago

“Ordered some items at the beginning of April. Items still haven't been delivered, communication has been poor. Still no idea on when my items will be delivered.”

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Posted 1 year ago

“Ordered over a month ago. Still not received and despite numerous emails I’ve had nothing back from customer service”

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Posted 1 year ago

“After nearly a month I am still waiting for my products that the money has been taken for, despite emailing and chasing a tracking number I keep getting the same automated response. Poor service and cannot comment on the products as I have not received them.”

Helpful Report

Posted 1 year ago

“Awful. Order did not turn up and no response requesting it to be cancelled and my payment reimbursed. DO NOT BUY FROM THESE CHARLATANS”

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Posted 1 year ago

“Not received my order, nobody responds to emails, wouldn’t use this company again.”

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Posted 1 year ago

“Not received, not refunded”

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Posted 1 year ago

“I have still not received my order and will now be asking for a full refund”

Helpful Report

Posted 1 year ago

“I placed an order with you on April 5th and after sending 2 emails it has still not arrived!!! I'm not very impressed with this service and would think twice before placing another order!”

Helpful Report

Posted 1 year ago

“It’s been 3 weeks since my order and I have not yet received my items”

Helpful Report

Posted 1 year ago

“I still haven’t received the product I’ve ordered (the order was placed nearly a month ago) so unfortunately I can’t leave a good review”

Helpful Report

Posted 1 year ago

“Absolutely terrible service. I really wanted to start using more small businesses for online purchases, but this is exactly why people stick with Amazon etc. I received an email on 20/04/2023 to say that my order (placed on 11/04/2023) was on its way. I tried to call customer service (no answer) and then emailed them again, no reply. It is now 04/05/23 and I still don’t have my order (which I have now had to purchase from a pet store, as the pet turned up! 🐶). Would not recommend wasting your time with these guys.”

Helpful Report

Posted 1 year ago

“I ordered dog food on 1 April and I am still waiting - I have chased this both by e mail and telephone where I left a message - but no response- I have received 4 emails telling me the food had been despatched and I would get a tracking number - never happened- Tom said he had cancelled my order and credited me and it would take up to 5/10 working days to show in my account. Today is day 10 and still not in my account.”

Helpful Report

Posted 1 year ago

“Placed order on the 13th April and still haven’t received it, sent numerous email enquiries and left messages on their answer phone, told the item was dispatched and tracking number to follow, still no tracking number or item, requested full refund but no response as yet, can’t believe I have been drawn into ordering from this company as I’m usually so careful 😡”

Helpful Report

Posted 1 year ago

“I ordered dog food 3 weeks ago it has still not arrived. I have had to buy replacement food in the meantime. I've contacted customer services and they have just said it has been dispatched, I have no timescale and not been contacted by any courier. I havent had an apology or a refund and I can't afford to buy anymore food for my dog. I am disgusted with this. Everywhere else I buy the food from online it arrives with 3 days.”

Helpful Report

Posted 1 year ago

“Still haven’t received the goods?”

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Posted 1 year ago

“Terrible. Took 6 weeks to receive an item and whenever I emailed them all they would say is a tracking email will be with you shortly.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews