Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My parcel was dispatched two weeks go but I still haven’t received it. No tracking number was allocated so I can’t track my parcel. Not very impressed.”

Helpful Report

Posted 1 year ago

“Placed order two weeks ago for two dog beds. Chased after a week and was told they had been dispatched and a shipping update would be available shortly. Two days later received another email saying they had not been dispatched. A week later I chased again to be told (again) they had been dispatched and a shipping update would be available shortly. Still no dog beds and no reply to emails apart from an automated response. Poor customer service.”

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Posted 1 year ago

“So poor there are no words I still have not received the order”

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Posted 1 year ago

“my order never arrived and I have never received my refund. Hence POOR. If I could score lower, I would”

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Posted 1 year ago

“I emailed to cancel an order as I had more dog food than I realised. They acknowledged this cancellation. My order was still delivered, which I don't want nor have space for They have not replied to any emails since It was a raw food delivery which was defrosted on delivery”

Helpful Report

Posted 1 year ago

“No communication and no delivery. Loads of requests on line, by email and phone, nothing.”

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Posted 1 year ago

“I placed an order on 8th April - and was told it was delayed but shipped on 27th April. It has never arrived nor do I have tracking info. Despite numerous emails and a phone call I've not had a response or refund from Not in the Dog House. So you are in the Dog House now! Please contact me to resolve.”

Helpful Report

Posted 1 year ago

“Avoid this company , we placed an order for dog food back in March this got delayed getting dispatched & then “ got lost “ , got told end of March we will receive a refund still waiting , all we get told is it’s been sent it’s been over a month since we got told you will receive your refund any day now”

Helpful Report

Posted 1 year ago

“I’ve still not received my goods, you keep telling me it has been despatched but I never receive tracking & then I receive emails telling me it’s gone to the warehouse. I am currently waiting on a reply to give me a accurate delivery date.”

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Posted 1 year ago

“I still have not received this order and would like a refund as it has been over two weeks now since I ordered from you !!”

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Posted 1 year ago

“I ordered, nothing came, I asked for a refund, was told it had been refunded, but it wasn't, I then got an e-mail saying goods had been sent. Still waiting.”

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Posted 1 year ago

“I still haven't received my order!”

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Posted 1 year ago

“Terrible company. Ordered a dog bed on 5 January 2023 and have still not received it despite numerous calls (no answer) and ignored emails. No delivery still”

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Posted 1 year ago

“please note i ordered these items on the 02nd may. after repeated requests about my order, it would be appreciated if you can enlighten me if there is any possibility that i will be getting my order this year.!!!!!!!!!!!!!! thanking you in anticipation, although i am not holding my breath on any developments. very,very poor performance. regards nick oliver ,”

Helpful Report

Posted 1 year ago

“Was told the order has been despatched 3 times and it hadn't. Cancelled the order in the end, have yet to receive the refund. Would never buy from them agsin, should hVe read trust pilot first”

Helpful Report

Posted 1 year ago

“Never received goods, had to report you to Bank to get my money back. No reply to emails and unable to phone. Never again, should have listened to other people's reviews about your company.”

Helpful Report

Posted 1 year ago

“I have waited nearly 3 weeks for this order There is no tracking information Not even been offered a faster delivery service Had to go else where to buy additional dog food While I wait for this order”

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Posted 1 year ago

“I have not received the product. It was never delivered and I was not refunded the money although you said that you would refund the money.”

Helpful Report

Posted 1 year ago

“Absolutely awful. Unlikely this review will make it onto your page but you are a crook. Leave a review for an order not received and a refund I had to report to my bank to get back. You are a con merchant and should not be allowed to claim this as a business”

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Posted 1 year ago

“Didn’t receive what I ordered. Had to go to my bank to get money back.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews