Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM THEM I ONLY RECEIVED ONE BOX OF DOG FOOD WHEN I ORDERED TWO I ONLY GOT THAT BECAUSE I TOLD THEM I WILL TAKE IT FURTHER. I AM NOT THE ONLY ONE WHO HAS HAD TROUBLE WITH THIS FIRM. READ REVIEWS BEFORE YOU THINK OF ORDERING. IWISH I HAD KNOWN HOW UNTRUSTWORTHY THEY ARE”

Helpful Report

Posted 1 year ago

“Item shipment times much longer than advertised and no customer service channels.”

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Posted 1 year ago

“Being asked to review products that have failed to arrive is very irritating.”

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Posted 1 year ago

“I'm not happy as I still haven't had my order, even after chasing.”

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Posted 1 year ago

“If there was an option for no stars I would have chosen that. Zero customer service, the phone has a permanent voice message on it so you never speak to anyone, the item turned up late and it was the wrong product. Thank goodness I got a refund as others haven't been so lucky. I will not be buying from here again. They don't reply to a single email and they don't pick up the phone.”

Helpful Report

Posted 1 year ago

“Not yet received it. Ordered over 3 weeks ago!”

Helpful Report

Posted 1 year ago

“To be honest I would rather not give any stars, their service is dreadful!! A month ago I placed an order and they took my money however I’m still waiting on my goods!! I’ve asked for a refund to no avail. All I get is automated replies and a customer advisor is never available. Do not waste your money!!!”

Helpful Report

Posted 1 year ago

“After 15 days, product still not delivered. No reply to numerous emails. No tracking, nothing! Do not use this company, it will rob you, frustrate you and leave you disappointed.”

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Posted 1 year ago

“I would write a review of my order had actually arrived!!!!!!”

Helpful Report

Posted 1 year ago

“Made an order 2 December it is now 15 December and still not received the order despite them replying to my first two emails saying it has been dispatched….. My emails are now being ignored. Avoid this site”

Helpful Report

Posted 1 year ago

“Never received the items totalling £150 I ordered and had to go through my bank 3 weeks later when I realised they were never coming. Luckily I got my money back, but what a waste of time this was.”

Helpful Report

Posted 1 year ago

“Avoid. Goods ordered and paid for never arrived. The don’t answer their emails or answer their calls. I did get a lovely email when I ordered introducing me to the owner, Will. Maybe he should change his name to unWilling.”

Helpful Report

Posted 1 year ago

“I ordered this item on 23rd November and have NOT received it yet. We have temperatures of -7 degrees and my dog is cold. Very poor service, am very disappointed”

Helpful Report

Posted 1 year ago

“Not received”

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Posted 1 year ago

“No replies to emails, no tracking information, goods not arrived”

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Posted 1 year ago

“I have not yet received my products so a little disappointed. These products are a Christmas present.”

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Posted 1 year ago

“I ordered my products over 6 weeks ago and still have not received them, despite repeatedly contacting customer services. The service has been really disappointing.”

Helpful Report

Posted 1 year ago

“It's a pity the customer service does not match their quality and prices. We ordered 2 dog coats which eventually arrived very late. I tried repeatedly to contact them by phone and email. All I got back was meaningless computer-generated replies. I called them about 20 times and never got someone to answer the phone. I thought I had been spammed. Terrible customer service and I won't be using them again.”

Helpful Report

Posted 1 year ago

“Half of my order is missing. What I received had incorrect items in it. Broken trays of dog food that couldn't be used. I phoned and left messages as no one answered the phone. I have also emailed. No one has replied to messages or emails.”

Helpful Report

Posted 1 year ago

“ordered 6 weeks ago and even taking the postal strikes I have never received my order”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews