Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for delivery of my order after 3+ weeks”

Helpful Report

Posted 1 year ago

“Still not received, ordered 16 days ago. Emailed customer service and issue not been not resolved have been told to wait for courier to contact when it has apparently already been dispatched.”

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Posted 1 year ago

“Well where do I start, on the 7th of March I ordered some wet dog food & after 7 business days I had not received my goods when this company offer a 5 business days delivery. I tried to phone but just got a record message, I then emailed and I got a reply saying sorry etc etc. on the 20th of March I still hadn't received my order so on the 21st of March I cancelled my order for a full refund. Where I have to wait 5 / 10 days for my refund. I definitely would not recommend this company to anyone.”

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Posted 1 year ago

“Just another customer that's recently bin robbed off this company !”

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Posted 1 year ago

“Still not received food despite being dispatched over a week ago . Been told it’s on its way .”

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Posted 1 year ago

“Did not receive order”

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Posted 1 year ago

“Took 7 weeks to arrive and customer service lied several times when they did bother to respond to emails”

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Posted 1 year ago

“Not yet received order .. requested an update but no response”

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Posted 1 year ago

“Sadly very dissatisfied with your service. Food ordered March 8 & still not arrived, despite your email LAST Thursday to say it was with whoever is to deliver it. Not heard a word from them re delivering and have had to go out & source some more from elsewhere… Will not use your company again - usually any food I order is here within days or at the longest one week …”

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Posted 1 year ago

“Placed an order on 5th march still no delivery of my dog food. Now cancelled order. Very disappointed. Never received dog food and payment not refunded.”

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Posted 1 year ago

“Terrible service. a month after I had ordered dog biscuits they were still in your warehouse waiting for despatch. several more emails and another few weeks and they finally arrived, by then I didn't need them as I'd had to go out to buy my dogs food from somewhere else. I was very disappointed in your company and the way everything was handled.”

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Posted 1 year ago

“I can't say anything because I have not received my product. Have sent many emails about my purchase but get the same auto reply. So I would not recommend this company.”

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Posted 1 year ago

“Absolute disgrace! Ordered on 8th March and nothing showed up! No refund no products!! Should be shut down!!!!!”

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Posted 1 year ago

“Horrific still waiting on an order I placed on 24th February for dog toys. Left 6 voicemails - no response lodged a complaint via email - no response sent various emails to check on progression of order these are auto replied to for the most part twice Ive been told order has been dispatched but no response when I ask for tracking information. Had placed 2 orders in total the 2nd order of dog treats placed on 1st March arrived but items were missing or substituted with no explanation. Always try to support small business but been sadly disappointed here and will need to raise it as Section 75 dispute with bank for goods not received”

Helpful Report

Posted 1 year ago

“Dog food ordered weeks and weeks ago. Eventually I asked to cancel order for a refund. No refund received either. I feel ripped off. If I could have given no stars I would have.”

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Posted 1 year ago

“Never arrived...iv email you and you never reply asked for my money back ..I'll never use this company again ...I'm passing it over to my bank to came my money back now ...”

Helpful Report

Posted 1 year ago

“Never received item I ordered (dry dog food). No explanation, not even informing me, I had to chase it up. Still waiting for refund after waiting for the product on 2 separate orders. Poor service and poor communication.”

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Posted 1 year ago

“The customer service of this company is an absolute disgrace. I placed an order for a 12kg bag of Edgard Cooper dry dog food on 2/2/23 and to date have neither received my order or had a refund. After many emails and numerous attempts to speak with someone on the phone. I have again emailed to ask for a refund and this request for a review is their reply. They have my money, not sure what to do next.”

Helpful Report

Posted 1 year ago

“My order didn’t arrive. After 2 weeks I chased it up and was told the order was in the warehouse waiting to be despatched. I waited a further 2 weeks then emailed for a refund. I then was told that my order had been cancelled and I had been refunded into my bank. This hasn’t happened and my latest email has been ignored. Not a great way to run a business. Best avoided.”

Helpful Report

Posted 1 year ago

“Terrible experience, still waiting for my dog food after 2 weeks I've done the order. No answer,no refund.Shame on you”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews