Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

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“It's not my opinion you need. You need to get your so called bussiness in order. Still waiting for my refund. Disgraceful. The question below, how did you communicate with the company, it's none existent”

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Posted 1 year ago

“Order not delivered 😒 Trying to get refund”

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Posted 1 year ago

“Very pleased with item (dog coat), and with Not In The Dog House. Thanks.”

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Posted 1 year ago

“Delivery time was very poor. I can get deliveries from Europe quicker than you took to deliver to me!!!”

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Posted 1 year ago

“Long wait for delivery. Product good.”

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Posted 1 year ago

“Do yourself a favour ad avoid this company like the plague. I ordered 3 items but received only 2. I have emailed this company on a number if occasions and I'm still waiting for a response.”

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Posted 1 year ago

“You sent out of date product and despite writing to you, 3 times you have not responded to advise what you are going to do to correct this issue”

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Posted 1 year ago

“Good company quick delivery will be ordering again”

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Posted 1 year ago

“"Not in the Dog House" keeps sending me emails asking for reviews and I keep replying stating the service is terrible and I am still waiting on the 1kg of venison sticks I ordered. To datehave had no contact from them or has my order been fulfilled. There is no contact number to call so everything is done by email which is getting me nowwhere. Please just send me my o/s part order and we can then move on.”

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Posted 1 year ago

“Couldn't get dried turkey necks from my usual supplier but found them on this site. Good quality and fast delivery. Will be ordering again.”

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Posted 1 year ago

“very good fast delivery would definitely use again”

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Posted 1 year ago

“Very good service,the company has difficulty getting the product but they did let me know how things we progressing.”

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Posted 1 year ago

“Received 2 packs of food instead of 3, contacted their customer care a few times they just ignore”

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Posted 1 year ago

“Excellent price but v slow delivery, 10 days from ordering”

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Posted 1 year ago

“We purchased 15 rolls of webbox dog meat and only received 11, I contacted them and never heard back, we bought quite a few packets of treats also,it's a shame as it was going to be a regular order but unfortunately it won't be now”

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Posted 1 year ago

“My small Jack Russell is delighted with her new waterproof coat,it's bright and extremely well designed,perfect as is the service provided by The Dog House. A huge thanks and well done.”

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Posted 1 year ago

“Unfortunately not a good experience. Never received my order had to write several emails. No reply to telephone. Had to get my bank involved to try and get a refund.”

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Posted 1 year ago

“Dog bed ordered was delayed and when it did arrive it didn't match the size advertised, and the only one of the two treats ordered were correct. I emailed a week ago to ask what to do about the bed and am still waiting.”

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Posted 1 year ago

“I returned item due to incorrect size being sent. I have received no acknowledgment that my return and refund has been processed even though it was shown to be delivered by Rotal Mail on 18/10/23. I wanted to support a small business but the customer service is poor.”

Helpful Report

Posted 1 year ago

“The service was absolutely fine but we ordered Skinners dry dog food which arrived with only about three weeks left before it expired! I didn’t realise until I’d opened it which is why I didn’t bother returning it but not sure my 14 week old puppy will get through it all before it goes out of date!”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,549 reviews