Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

Write Your review

Tell us how Not In The Dog House made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took over 3 weeks to arrive. No one answers the phone and no call back. Shocking!”

Helpful Report

Posted 1 year ago

“I did not receive any of the items I ordered or have never received a refund despite being told on 5 occasions a refund had been issued. I can not review something I have never received.”

Helpful Report

Posted 1 year ago

“My order took over 3 weeks to arrive, when it did the harness sent was too small and not the harness i ordered, the food bowls sent were not 350ml they were under 200ml. I spent £72 on my order and it was a complete waste!”

Helpful Report

Posted 1 year ago

“Have not received item still! Have called the contact number on website, it just goes through to a voicemail each time, have left message and no one calla back either. Help!”

Helpful Report

Posted 1 year ago

“Eventually got my order but never received a confirmation order email, so doubted I would receive my goods. Very poor customer services, never answers the phone. Very bad experience.”

Helpful Report

Posted 1 year ago

“Don't deserve a 1, never received my order and they have £108 of my money.”

Helpful Report

Posted 1 year ago

“My order didn’t arrive for 2 weeks, when it did it was the incorrect item. I tried to contact Not in the Dog House several times over several weeks and heard absolutely nothing back. Terrible service do not buy from them.”

Helpful Report

Posted 1 year ago

“3 weeks no item ever recieved. Numerous emails,no reply to some.then I'm still waiting for a refund.AVOID AVOID AVOID!!!!!”

Helpful Report

Posted 1 year ago

“I just think the delivery is to long and I just have emails with no any solution after I just send a email for say I will reporting the company is went I have my item delivered no good a toll I don't will never utilice this company again”

Helpful Report

Posted 1 year ago

“I have paid for items and not received them. Advised NITDH and had a personal reply saying a replacement would be provided but no info about when, no order updates and no response to my further emails making enquiries. No answer about which courier was used.”

Helpful Report

Posted 1 year ago

“Not in the dog House has lost my order and I never received it. I asked for a refund but that hasn't been forthcoming either, so I am unlikely to use them again. I was forced to shop elsewhere.”

Helpful Report

Posted 1 year ago

“Do not use this company-the order was late-it was all wrong,the costumer service is pathetic and I’m still waiting for the items to be collected and a refund after lots of chasing.Total shambles of a company.”

Helpful Report

Posted 1 year ago

“Absolutely shocking customer service. AVOID!”

Helpful Report

Posted 1 year ago

“Order has never arrived, emails stopped being responded to. Amazing how the comments have been turned off on social media as clearly everyone else is having the same problem.”

Helpful Report

Posted 1 year ago

“Poor service that's all I got to say”

Helpful Report

Posted 1 year ago

“Ordered not received, numerous emails sent and despite say item is dispatched over 3 weeks ago no further update. Looking at the reviews it seems like this is the norm. Trying to get a refund is impossible so had to open a dispute! AVOID!!!”

Helpful Report

Posted 1 year ago

“Placed an order almost 4 weeks ago and still not received the items. Had no contact from the company unless we chased them. Emailed to request a refund and it was ignored. They don’t have anyone answering calls and have left several voicemails and nobody called back. Have reported them to my credit card company”

Helpful Report

Posted 1 year ago

“I have emailed twice to no response chasing my packages still not delivered ordered on the 25th November it’s the 11th December now and you send me a rate us email absolute joke - refund me now !”

Helpful Report

Posted 1 year ago

“No delivery and no refund !”

Helpful Report

Posted 1 year ago

“I am still waiting for my order from the 21st October 2022. I have sent 10 emails and I am still waiting. They sent me an email asking me if I would like to cancel the order, not mention of a refund. I sent a reply asking for my money back. Still waiting. HELP!!!”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews