Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dog bed never arrived, very poor customer service, and I still haven’t received a refund.”

Helpful Report

Posted 1 year ago

“Package never arrived, terrible customer service that completely ignored me, and no way to get a refund.”

Helpful Report

Posted 1 year ago

“Appalling service. Order made for dog biscuits on 2nd March, money taken same day and still order hasn’t arrived. I have had to buy 2 bags of biscuits since ordering. Have now asked for a refund”

Helpful Report

Posted 1 year ago

“Delivery was so long with no customer service at all, it was so bad I asked for a refund which they have confirmed but I’m still waiting for the full refund and no one is answering my emails. It’s a shame but I won’t be using them again as good basic customer service is not hard”

Helpful Report

Posted 1 year ago

“Order never arrived, haven't been refunded and now not answering emails, wish I had looked at the reviews before I purchased.”

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Posted 1 year ago

“Ordered dog food, nothing arrived and now no response to emails asking for delivery or refund”

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Posted 1 year ago

“It's been 2 weeks since placing my order and still no delivery! Trying a new 'family' run business rather than Amazon, Pets at home etc Very disappointed!”

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Posted 1 year ago

“Haven't received my order been nearly 2 weeks”

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Posted 1 year ago

“Did not get the goods or a refund. They refuse to answer either the phone or emails. DO NOT USE THIS COMPANY.”

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Posted 1 year ago

“This company's "customer care" is non-existent! Do not be duped into sending them money as I placed an order with them on Monday 6 March for James Wellbeloved dry dog food at £51.99. I received an email to confirm my order which stated I would receive a further email from their courier once the order had been collected for delivery. On Tuesday 14 March with no contact from the courier I contacted Not in the Dog House directly and was advised by Amy that she would chase it up with the warehouse and have it dispatched straight away. Since then, nothing! I have since checked reviews of this company (should have started here) and found this to be a common complaint. I have now requested a full refund but won't be holding my breath for that going by the experience of other duped victims. I suspect I may have to resort to contacting my bank.”

Helpful Report

Posted 1 year ago

“After two plus weeks the dog lead purchased still has not arrived. Not possible to contact Not in the Dog House by phone, emails I have sent have been responded too but no advice provided as to when I can expect delivery of the lead. A very disappointing experience. Not unreasonable to expect delivery of goods purchased within a reasonable time frame.”

Helpful Report

Posted 1 year ago

“I placed an order online and I was waiting for nearly two weeks without getting any tracking information or the item that I ordered. I sent two emails to find out what happened and they told me that they will deal with the issue. Unfortunately on my third email I cancelled the order! I placed a similar order from an other online pet shop and I had next day delivery! You need to look issue like that if you want to keep your business running in the future.”

Helpful Report

Posted 1 year ago

“Order never sent and still waiting on a refund despite being promised it's on its way. Quick to take your money not so to give it back, atrocious service.”

Helpful Report

Posted 1 year ago

“Made order last month over £40 Still not received”

Helpful Report

Posted 1 year ago

“No dog food delivered. No response to emails or calls. Can’t speak to anyone. Terrible service and definitely won’t be using them again. Save your money and go elsewhere!”

Helpful Report

Posted 1 year ago

“I really don't like writing negative reviews but I've made contact with the supplier several times and still the goods have not arrived, not even had any tracking information which is promised on despatch. Now I've been sent a request to feedback on how much my dog enjoyed the food that hasn't been delivered!”

Helpful Report

Posted 1 year ago

“Waited far too long for my order, so cancelled. Still awaiting refund.”

Helpful Report

Posted 1 year ago

“Do not make a purchase from this company. They take your money , cancelled the order as they couldn’t tell me when it’s going to be delivered ( dog food) and the refund never comes- avoid”

Helpful Report

Posted 1 year ago

“Ordered in good faith from company. Charged straight away. No goods arrived, contacted them told dispatched but could not track, still it did not arrive! Repeated contact, same stiry, same no dispatch or tracking! Still no delivery. Contacted them to cancel order and receive refund. Apologies given and assurance of refund being made. Still awaiting refund for monies taken! Do not use use this Company.”

Helpful Report

Posted 1 year ago

“I've bought over £45 of dog food and it hasn't been delivered. They are refusing to answer emails and the phone number goes to answerphone. Don't use this company you'll be wasting your hard earned money. How not to run a company.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews