Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No delivery of products I bought and no communication from the company even after I have contacted to chase. DO NOT ORDER”

Helpful Report

Posted 1 year ago

“I really really don’t know how you dare send me this email. I only d £60 for dog bed nearly 4 weeks ago that I haven’t received yet. I’ve sent you various emails and tried ringing you without any success whatsoever. Please ring me 07794394896 immediately . My next step is Trading Standards!”

Helpful Report

Posted 1 year ago

“Still waiting for an order to be delivered which was paid for over two weeks ago. No response to emails sent to them. Just keep getting emails to say order in the warehouse waiting dispatch.”

Helpful Report

Posted 1 year ago

“My dogs food from the 22nd February I have never received or my refund not happy.”

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Posted 1 year ago

“Order has never arrived and refund has never arrived either. Do not buy from this company. TERRIBLE”

Helpful Report

Posted 1 year ago

“Two weeks and no dog food. No response but quite happy to take my money. Where the hell is my dog food.”

Helpful Report

Posted 1 year ago

“Never received my order”

Helpful Report

Posted 1 year ago

“I don’t expect an order for dog food to take over 2 weeks to arrive”

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Posted 1 year ago

“Product never turned up and still waiting for a refund you can not talk to anyone on the phone only email”

Helpful Report

Posted 1 year ago

“Rubbish service wood not recommend”

Helpful Report

Posted 1 year ago

“you have not the best record of delivery or able to be contacted”

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Posted 1 year ago

“Order never arrived 20 days after ordering”

Helpful Report

Posted 1 year ago

“You never sent the items and you owe me £40. Not cool when this is food for my dog.”

Helpful Report

Posted 1 year ago

“We have still not received it”

Helpful Report

Posted 1 year ago

“One minute I'm being told my orders despatched, the next I'm being told I'll be getting a refund. Almost a month since I ordered and no items have been delivered. Is this company even legitimate?”

Helpful Report

Posted 1 year ago

“Still waiting on delivery poor dug starving Shocking service no one answers phone Or emails Do not shop here”

Helpful Report

Posted 1 year ago

“Rubbish, do not buy! No dog food, no refund!! Avoid!!!”

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Posted 1 year ago

“Put my order in 22Feb and I still haven't received it. Please can you either send me the dog jumper or refund me the cost plus p&p”

Helpful Report

Posted 1 year ago

“Ridiculous, I made purchase not received goods and don’t get any real reply when questioning where my items are. Should have ordered directly from Joules”

Helpful Report

Posted 1 year ago

“Delivery never turned up I've sent email after email 7 weeks later I'm still waiting on a refund.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews