Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting after two and a half weeks for a delivery!!!!! Now that’s 3 weeks for delivery! Numerous messages left in answer phone! No reply’s. Numerous e mails sent and all you get in return is automated reply’s! Terrible customer service !”

Helpful Report

Posted 1 year ago

“Awful… dog food still not arrived over two weeks after ordering. Have requested a refund. No one has replied to my messages. Whole experience truly awful. Would never order from this company again”

Helpful Report

Posted 1 year ago

“DONT GIVE THIS COMPANY YOUR MONEY I Ordered a dog bed in January, had emails saying despatched, emailed numerous times still haven’t received my order, have asked for a refund but haven’t had that either. They don’t answer the phone or respond after the first couple of emails”

Helpful Report

Posted 1 year ago

“Ordered 8.4 and 6 weeks later still nothing. Had 1 email saying it is getting ready to ship but no longer my breath!!”

Helpful Report

Posted 1 year ago

“We ordered dog food on the on the first of may.We have received an e mail confirmation of the order.on the 1st may and the on the 4th may after we sent an e mail wondering when it would be delivered and was told the order has been dispatched we are still waiting for it .On the 11 we were told it would be chased up.Still waiting for it .We allowed enough time so as we wouldn't run out of food ,let's hope we get before our dog goes hungry.”

Helpful Report

Posted 1 year ago

“Order placed 1st not received at 12th despite being notified of delivery and making contact with yourselves.”

Helpful Report

Posted 1 year ago

“Still not received”

Helpful Report

Posted 1 year ago

“I have not received the goods”

Helpful Report

Posted 1 year ago

“Still not received either dog food or refund I requested on 12th April. Can’t phone email response always the same. Refund has been actioned worst company I have ever dealt with”

Helpful Report

Posted 1 year ago

“I still have not received my purchase”

Helpful Report

Posted 1 year ago

“NEVER USE THIS WEBSITE I PAID ON 8/4 CHASED 5 DAYS LATER , CHASED 10 DAYS LATER , DAYS WAS THEN TOLD THEY WERE ON WAY TO WAREHOUSE, REPLIED SAYING IT WAS IN WAREHOUSE , CHASED FOR INFO 2 DAYS LATER , CHASED 5 DAYS LATER, ASKED FOR REFUND AS SAID MISTAKE IN WAREHOUSE, 5 DAYS LATER SAID THEY WERE SHIPPING , I HAVE JUST 36 DAYS AFTER MONEY WAS TAKEN SAID I AM REPORTING THE HOLDING COMPANY ECOMMERCE BRANDS LYD OF KNARESBOROUGH AND THE DIRECTOR JAMES WILLIAM WRIGHT TO THE GOVERNMENT INSOLVENCY UNIT WHICH ALSO COVERS THIS. iTS CLEARLY A FRONT COMPANY THAT JUST TAKES YOUR MONEY AND DOES NOT DELIVER ANY GOODS.”

Helpful Report

Posted 1 year ago

“Really poor company. Ordered dog food, didn't come within their timescale. Called them as I was running out, told it was already on it's way, despite order being unfulfilled. Waited again and then days later got message saying order delayed. Asked to cancel, then told it would be up to to 2 working weeks for refund so they will have had my money a month! I would stay well away from them if I were you!”

Helpful Report

Posted 1 year ago

“My order never arrived…. I have emailed and still nothing back.”

Helpful Report

Posted 1 year ago

“Well considering, my dog hasn't received his food which was ordered on the 8th April, it's been dispatched, shipped , and apprantly you are going to refund me, which I still haven't received.. Total waste of time, useless rip off company don't order from them, and it's not just me, that are having problems”

Helpful Report

Posted 1 year ago

“Still waiting for my order, I was told it would be chased up, still hasn't arrived more than a week after I ordered it.”

Helpful Report

Posted 1 year ago

“Should be score of 0 Order placed 19 days ago and still NOT RECEIVED Dreadful communication (automated replies). Useless tracking info An appalling service and a worse than appalling company Will soon be looking to the small claims court if order not delivered or refund received.”

Helpful Report

Posted 1 year ago

“Extraordinary they had the cheek to send me an email asking me to review them given that they haven’t sent my order and are ignoring my emails on the subject.”

Helpful Report

Posted 1 year ago

“I have still not received my item despite ordering it over 3 weeks ago. I have chased this numerous times, always to be told that ‘it has been despatched and that I will receive tracking details shortly’ but still nothing received. Terrible customer service”

Helpful Report

Posted 1 year ago

“Not received order yet and no tracking provided its been 11 days”

Helpful Report

Posted 1 year ago

“Appalling company, took 5 months to receive full order, will never use again!”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews