Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrendous shop. Order placed well over a month a go and still not arrived. Told multiple times it's shipped and would receive tracking information "soon" but never did. Customer service never did anything to help or offer any advice. Don't waste your money with them!”

Helpful Report

Posted 1 year ago

“Still haven't received my dogs biscuits, ordered 2 weeks ago. Great prices, but terrible service, having to chase this up, with an attentive. but seemingly powerless customer service associate.”

Helpful Report

Posted 1 year ago

“Been nearly three weeks now since I ordered from not in the dog house. Not received my order from them. Nothing yet has been done by there customer service team . Still waiting.”

Helpful Report

Posted 1 year ago

“Items not received! Requested a refund , told to expect it within 5-10 days but month later and nothing! STAMMERS!!!”

Helpful Report

Posted 1 year ago

“My order has taken over 3 weeks to arrive. No updates have been given even and it's hard to contact their customer support. No tracking so no idea where the item is and we're still waiting...”

Helpful Report

Posted 1 year ago

“I'm being asked to review a product i purchased but have not yet received, despite chasing for an update several times - is this a joke!!!”

Helpful Report

Posted 1 year ago

“I have still not received my order which was ordered over a week ago update on this review is still not arrived. When I contact them there just say my dog food is in it way .. by the time I receive it it will be our of date . Its well over a month now”

Helpful Report

Posted 1 year ago

“I am still awaiting my order and they’re unable to give a review me. My order was acknowledged on 20th March.”

Helpful Report

Posted 1 year ago

“have not received goods purchased and have tried calling and emailing but no response”

Helpful Report

Posted 1 year ago

“Ordered 8 March - apparently despatched but no sign of dog food. Cancelled order 20 March and requested refund. 5-10 days apparently. Email received 28 March order on its way! It’s now 05 April - No dog food. No refund. Dogs starved! Appalling customer service. Will never use again”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THIS COMPANY, See if I could I would give 0 stars, I ordered 8th march, 4 weeks later I’m still waiting on what I ordered from them. What an absolute nightmare of a company to deal with, constant emails to them to find out where my stuff was to be told it’s been sent to the warehouse to it’s been despatched etc etc. DO NOT ORDER FROM THEM”

Helpful Report

Posted 1 year ago

“Upto this day have never got my order..now in hands of nationwide to sort out Very poor company..avoid .”

Helpful Report

Posted 1 year ago

“DO NOT ORDER FROM THIS COMPANY. To say I recently purchased from this company is not entirely correct. I actually paid them £62.99 and nearly a month later I am still waiting for my order to be delivered. It is impossible to speak to someone on the phone. Their reply emails are virtually all the same but with a different name on them. All I can hope for is my credit card will be able to return my money to me after the 30 days has passed. WORST COMPANY I HAVE EVER DEALT WITH”

Helpful Report

Posted 1 year ago

“I haven't received any goods even though they again said was going to be dispatched and a tracker number would be sent for which I am still waiting for. I am so fed up and just want my mo ey returned £45 or I will be contacting g Trading Standards”

Helpful Report

Posted 1 year ago

“nothing has arrived despite me asking many times - placed my order on March 19th. Still no news of a refund after many months. I can only say do not do business with this company. You cannot speak to anyone and the emails are all generic an nothing happens. Very upset”

Helpful Report

Posted 1 year ago

“Order was not sent out for some reason so after around 7-10 days made contact by email as couldn't get through on the phone. 8 attempts, they apologised by email, said they cancell the order and refund......so ordered from somewhere else...no refund from them but order was delivered 7 days later.....so ended up doubling up unnecessary Will not use again.”

Helpful Report

Posted 1 year ago

“Items not arrived and customer service just sends same email saying on its way. Does not answer my question are they arriving in time for birthday present 6 April.”

Helpful Report

Posted 1 year ago

“Items ordered never arrived dedpite company telling me they had been posted twice. Currently waiting for Mastercard to refund me. STEER CLEAR.”

Helpful Report

Posted 1 year ago

“Absolute thieves! Paid for two sacks of horse balancer in December. One received a month later. Despite emails and telephone calls and registering a complaint with Resolver no response. DO NOT BUY Check out other reviews.”

Helpful Report

Posted 1 year ago

“I received two dog beds which were not big enough for my dogs and were smaller in size to the measurement on the website, my dogs are medium size dogs and these were medium beds but too small. I wrote twice to customer services and left a telephone message. I got no reply so far and its been a couple of weeks, I think 3 now”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews