Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting on my purchase after 3 weeks now”

Helpful Report

Posted 1 year ago

“Money taken, no delivery even though said despatched. Now waiting for a refund, not hopeful after reading reviews of this company. Be warned do not use.”

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Posted 1 year ago

“No food arrived despite contant chadingJust kept on lying about refunds etc.Dishonest companu should be closed down”

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Posted 1 year ago

“Sorry, I’ve marked this very low as I have not yet received my order. Very disappointing as I was happy to become a regular customer.”

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Posted 1 year ago

“Not received”

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Posted 1 year ago

“Very bad experience. I ordered 8 bags of dog food but it came with 4 bags only. There are no responses from you via email and no one answered the hotline. Not able to contact anyone for checking the status or asking for a refund. Please arrange for refund immediately for the missing 4 bags!!!!”

Helpful Report

Posted 1 year ago

“Thought I had bought from what seems to be a legit family run business but I wish I'd read the reviews from previous customers first!! Yeah they'll take your money....but you never receive the goods!! £92 of horse feed I ordered that I'm still waiting for!! You can't get through to them on the phone either!!! ABSOLUTELY DISGUSTING RIPOFFS!!!!”

Helpful Report

Posted 1 year ago

“Still waiting for my purchase been over 3 weeks emailed company keep getting email saying it's in the post ,paid for the item but nothing delivered very poor service would not recommend”

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Posted 1 year ago

“I placed an order on the 27th February and paid £4.99 for delivery which I thought was slightly expensive. I am still waiting for my order to be delivered.”

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Posted 1 year ago

“Awful experince. I've never had such a bad experience with a company. Still wishing for my refund!”

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Posted 1 year ago

“Haven't received order yet. Still waiting since 5th March now the 13th”

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Posted 1 year ago

“DIDNT RECIEVE SPENT £42.55 AND HAD TO GET THE BANK TO REFUND ME DUE TO THE COMPANY MESSING ME ABOUT AND FOBBING ME OFF SAYING THAT IT HAD BEEN SENT OUT AND THEN ITS IN THE WAREHOUSE AND THEN GET TOLD THEY WILL SEND REPLACEMENT AND STILL DIDNT RECIEVE I HAD A HORRIBLE EXPERIENCE”

Helpful Report

Posted 1 year ago

“I placed an order worth over £25 on 25th February which has still not arrived. Several emails from 'Will' saying the order "had been despatched" and still no sign of my purchases. I do not recommend this company. I am going to speak to my bank as apparently this constitutes a breach of contract and I can claim my money back. I will be following this procedure on the 28 working day deadline I have given them.”

Helpful Report

Posted 1 year ago

“Ordered on 24th Feb, received 15 days later expecting it to be delivered within 3/4 days. Very disappointing service. Should rename company to In The Doghouse. Never ordering from here again!”

Helpful Report

Posted 1 year ago

“Order placed on 24th of February and by 10th March still no word on order or shipment. On review of company online i seen that over 50 others had contacted watchdog in BBC to also report no signs of orders although emails from company stating order would be shipped. I sent company email asking for refund with video from watchdog and they have now stated they will refund and could take 5-10 days.”

Helpful Report

Posted 1 year ago

“Hasn't even turned up”

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Posted 1 year ago

“delivery promised within 5 days now in 6th day and no communication re delivery when we can expect to receive dog food no tracking information on line re our order, just copy of our order”

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Posted 1 year ago

“I have not received my parcel at all it’s been over 2 weeks”

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Posted 1 year ago

“do not go near, waited 2 weeks, and was told dog food was dispatched, then the next week asked again where my dog food was, no reply so cancelled my order, they now say my money will be back in my account this week, though not holding my breath. as I am disabled we rely on home delivery services, but as we run out of dog food, I had to go to pets at home, where they loaded my car and my neighbour unloaded it for me. this company is not worth the hassle, leave well alone”

Helpful Report

Posted 1 year ago

“Awful customer service. Order didn’t arrive and neither has my refund. Would not recommend”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews