Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Where’s my order? You’ve taken my money £40 for Greyhound Maintenance, my dog is hungry. Please either fulfil the order, or refund my money, times are hard and cash is short. There is a delay’ is not good enough customer service or satisfaction.”

Helpful Report

Posted 1 year ago

“AVOID I have still not received my order. I have emailed multiple times asking where my order is only to be told “I will receive tracking information shortly””

Helpful Report

Posted 1 year ago

“Still not received delivery over 3 weeks later despite being told last wee it had been shipped. Email sent again today. Very poor service.”

Helpful Report

Posted 1 year ago

“Still not received my order”

Helpful Report

Posted 1 year ago

“No dog food, terrible comms, NEVER EVER USE. Now trying to get a refund through my bank.”

Helpful Report

Posted 1 year ago

“Like many other contributors, I wish I’d seen these reviews before ordering from this company I made an order on 15/2/23 - received an email a few days later saying they were struggling with stock . I wasn’t surprised at this as the reason I was ordering from them in the first place was because Amazon were unable to compete my regular monthly order due to stock issues. I have now sent several emails and receive a standard reply from ‘Amy’ who I’m beginning to think doesn’t even exist! She promises to chase up the order and provide a tracking number - nothing ever comes! I’m in the process of trying to get a refund from my credit card company”

Helpful Report

Posted 1 year ago

“Do Not use this company Have not received dog food after 3 weeks of waiting Wish I had read all the reviews before I ordered. Not going to stop until I get my refund”

Helpful Report

Posted 1 year ago

“Ordered food on the 21st Feb and still no sign of it on the 20th March- appaling”

Helpful Report

Posted 1 year ago

“Never received order, promised refund, never received, misleading order emails sent out, had to instigate proceedings to recover payment. Would not recommend or ever use again.”

Helpful Report

Posted 1 year ago

“Avoid at all cost”

Helpful Report

Posted 1 year ago

“DO NOT USE THIS COMPANY. Ordered a product over 5 weeks ago, payment taken immediately. Product has still not been despatched or received, despite the customer service advising on two occasions that it had been despatched and tracking information would follow shortly. They are now ignoring all contact attempts.”

Helpful Report

Posted 1 year ago

“Stay away they are crooks - they took my money the day I ordered and despite contacting them several times (since I ordered on 29 January 2023 - it’s now 19 March 2023) they have fobbed me off. Said we will despatch the order again for 3 - 4 emails then we will refund for 6-7. No goods delivered and no refund received. Supposed to be a family run business - shocking!”

Helpful Report

Posted 1 year ago

“Ordered a large bag of dog food. Have yet to receive it even though order was made over 3 weeks ago. Customer service advised over a week ago the food had been dispatched. 2 more messages to customer services have since been ignored. Food ordered was close to £60 so very disappointed.”

Helpful Report

Posted 1 year ago

“Haven’t recieved my order Communication about it not great”

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Posted 1 year ago

“After welcoming our new addition to our family we chose to purchase his first puppy jacket to keep him warm and dry on our first and future outings....sadly its currently 16 days and counting and still no delivery......I know this first order is not a large order but for future orders?????”

Helpful Report

Posted 1 year ago

“Received this before I have even qreceived the food order”

Helpful Report

Posted 1 year ago

“Haven't received my order, despite contacting you 3 times”

Helpful Report

Posted 1 year ago

“Ordered end of February. Money for goods cashed by you on 1st March. It's now the end of March and despite all your promises to chase up the order (even telling me on two separate occasions a week apart, that they have been dispatched from your warehouse, we still have not received them yet!”

Helpful Report

Posted 1 year ago

“Absolutely awful service, would definitely never ever shop with them again. They take your money and you never receive your goods they don't answer phone or reply to your email never received my order. Stay away crooks”

Helpful Report

Posted 1 year ago

“I would not even give 1 star if I I could. Ordered and 18 days later still not received any goods. After numerous attempts to ring and email asking for a explanation I'm yet no further forward. I've asked for a refund and not received this either. In my opinion they are by far the worst company I've dealt with and its theft stealing money and producing goods as advertised.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews