Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Would give no stars if it was an option- still waiting for my 2 bags of dog food. Had to buy elsewhere now and wonder if I’ll ever see my money or the food I’ve paid for. Wish I’d read the reviews before I placed my order now. Rubbish company. Next stop Trading Standards.”

Helpful Report

Posted 1 year ago

“I am very annoyed but my Rough Collie has not received her laughing dog bed time bisc. I have sent emails to you but still no bisc. or refund. As time has gone on and no goods I ask for a refund and will not order again from you.”

Helpful Report

Posted 1 year ago

“My item has not arrived, the order was placed on the 31/10/22 have sent email after email and no reply. The order was for over £60 I am so disappointed and upset.”

Helpful Report

Posted 1 year ago

“I would never ever order from these again. Products are lovely but their customer service is very poor indeed. Huge delays on delivery with no communication and they’d no idea what was going on and couldn’t tell me anything. I’d even researched how to cancel an online order and what my rights were!”

Helpful Report

Posted 1 year ago

“Absolutely shocking, taken £50 for pet food that I’ve not received! Avoid this company”

Helpful Report

Posted 1 year ago

“At the moment I am still awaiting my order from 17 November( nearly a month) and I have found it very difficult to contact your firm about this order. I have tried to phone and just get the answer phone asking me to leave a message but no one rings back and when I send e mails, I get an automated reply saying my order has been posted. When I look on my account page, against my other 2 orders, it says"fulfilled" but against this order it says"unfulfilled". I have now had an e mail from Will saying if I still haven't received my order, a replacement will be sent but it doesn't say when! This order is worth nearly £100”

Helpful Report

Posted 1 year ago

“As already stated in my previous review it's impossible to review a product I've never received! My £60+ pounds that you've taken from me just resulted in meaningless excuses and apologies but no dog food! If this product was ever given to your carrier It would be interesting to view their Proof of Delivery !???”

Helpful Report

Posted 1 year ago

“Waited over a month and still not received my order”

Helpful Report

Posted 1 year ago

“Sizing is confusing so it was too big and I had to pay return postage”

Helpful Report

Posted 1 year ago

“Still not received my order!!”

Helpful Report

Posted 1 year ago

“Do not risk loosing your money , use Amazon”

Helpful Report

Posted 1 year ago

“Very disappointed with the item and customer service I received from Not In The Dog House. I ordered a Blue House of Paws Unicorn for my dog (I previously ordered this elsewhere and she loves it) and they sent me a Grey version of the product which is not what is specified or pictured at all. I’ve sent 2 emails to their customer service about this with zero response. Very poor.”

Helpful Report

Posted 1 year ago

“Do not order from this company, have not received my order and they are not answering my emails”

Helpful Report

Posted 1 year ago

“Still nothing delivered and no reply to emails”

Helpful Report

Posted 1 year ago

“Awful, never received my order and still waiting for my refund, would never use again and definitely do not recommend”

Helpful Report

Posted 1 year ago

“Goods not as specified. The bed is too small even for a cat and the antlers were only 1 piece. I will never use this company again.”

Helpful Report

Posted 1 year ago

“Haven't received items I ordered.”

Helpful Report

Posted 1 year ago

“ordered Forthglade dog food - took almost 2 weeks to arrive - never again!”

Helpful Report

Posted 1 year ago

“I have still not received my order despite placing it a month ago. All I can get is that the courier has it but I have asked for a tracking number and no reply from Not in the Dog House to this. Such a shame not to be able to review the product which I really want ithis cold weather for my dog.”

Helpful Report

Posted 1 year ago

“Unfortunately the service from this company was terrible. Delivery took more than 5 weeks & was then incomplete. And despite chasing nothing seemed to work. I could understand it if the Delivery was from RM but no. The products were good but because the service was so bad I will not br buying from them again & I can't recommend them.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews