Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered back in April. Not sign of my order in over 6 months. Promised a replacement delivery but it never happened.”

Helpful Report

Posted 11 months ago

“Order not received and waiting since April for my refund. Emails ignored”

Helpful Report

Posted 11 months ago

“Like everyone else, goods ordered, money taken, goods not received and no response from company.”

Helpful Report

Posted 11 months ago

“I placed an order a few months ago and my cats loved the toys so ordered more. Second lot ordered in September. Received an email in October saying it had been delayed. I have since emailed them twice with no response. Couldn’t understand what was going on until I seen all these reviews/complaints/fb group petitioning”

Helpful Report

Posted 11 months ago

“I ordered £40 worth of Butchers. The food wasn’t delivered , which the company agreed , then they said they would refund me the money . Twice I’ve emailed and nothing back . I work for a Greyhound Rescue and this order was needed desperately. It’s a disgusting way to treat people !!! This was back in September I may add!!”

Helpful Report

Posted 11 months ago

“Ordered goods on 24th september. Took money from account next day. Haven’t seen goods over 6 weeks later. Can’t find phone number and just get automated message when I email”

Helpful Report

Posted 11 months ago

“As most of the customer reviews I have also placed an order over 3 weeks ago and received nothing. I have emailed 4 times now with absolutely no response. I would advise anybody thinking of buying from this so called company to keep well away.”

Helpful Report

Posted 11 months ago

“As with all the recent reviews, my money has been taken and my order has not arrived, six weeks later. They do not send the products and do not respond to emails or phone calls. I would echo previous reviewers who urge you not to use this company.”

Helpful Report

Posted 11 months ago

“This is the worst company to buy from, 1 of 3 Tirana I purchased was not delivered when I contacted the company they said they would send it out I am still waiting on it. Any further correspondence to them was ignored when trying to resolve the issues. Just the worst!”

Helpful Report

Posted 11 months ago

“No goods no refund no response to any form of communication. Not impressed and will never use again.”

Helpful Report

Posted 11 months ago

“Ordered a dog coat, took my money, never sent item and won’t respond to emails. Disgusted. Wouldn’t even give them one star if I had the option.”

Helpful Report

Posted 11 months ago

“Tried to contact customer service 14times complet waste of time”

Helpful Report

Posted 11 months ago

“https://www.change.org/p/not-in-the-dog-house-are-in-the-dog-house-help-take-down-fraduster-william-james-wright”

Helpful Report

Posted 11 months ago

“This company doesn't even deserve one star. Order for Webbox placed 21/09, not received. Refund requested on 13/10. Refund not received as of 6/11. Wish I'd read the reviews before placing my order, it seems they make a habit of this practice.”

Helpful Report

Posted 11 months ago

“I purchased Webbox on the 27th August, we are now on the 5th November, after several emails promising initially a delivery then refund, of which I received neither. Disgusted isn’t the word.”

Helpful Report

Posted 11 months ago

“Placed an order for raw dog food, 5th September. I haven’t received anything but excuses. They refuse to refund my money. They are just SCAMMING people, steer well clear of this company.”

Helpful Report

Posted 11 months ago

“no goods and still waiting for a refund that i guess will never come, used them before and had no problem , very upset as now find it hard to trust any online companies, i see the website is down now”

Helpful Report

Posted 11 months ago

“Didn’t receive my order, constantly emailed them for a refund just to be fobbed off with “we will issue a refund”. 5 weeks later and I’m still waiting. PLEASE DON’T USE THIS COMPANY”

Helpful Report

Posted 11 months ago

“Ordered and paid for frozen dog food. Nothing arrived and unable to contact, site is not working and email of no use. Requested return of my money and have now reported to Action Fraud as I cannot as an 80+ year old cannot afford this and Knaresborough is not down the road so that I can hammer on the door!”

Helpful Report

Posted 11 months ago

“DO NOT USE THIS COMPANY!!!!!!! After placing an order for dog feed approx £100 spent, I have yet to receive the goods. I have emailed Amy several times to be told my Tracking details would be sent-never received. I have asked for a refund several times - no further replies have been received. This company is a scam”

Helpful Report

Posted 11 months ago

Not In The Dog House is rated 1.5 based on 4,548 reviews