Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Product did not turn up, no delivery information. It has taken me 5 emails and completion of a formal refund form, with no response to that, to be advised that I can have a refund. No sign of that yet, no information about what happened. Would not use again”

Helpful Report

Posted 1 year ago

“NEVER RECEIVED MY FULL ORDER, ORDERED AND PAID FOR THE ORDER IN APRIL ONLY JUST RECEIVED HALF OF IT NOW STILL WAITING FOR REST OF MY ORDER!”

Helpful Report

Posted 1 year ago

“I have had no delivery. No refund. I’m very upset and am not sure if you are a legitimate company. I have asked for more information but not had anything concrete. I have reported concerns about my two orders to my bank. Not happy at all and it’s the first time I used this company. I have re ordered from another company who have delivered but sadly I have had to go over budget this month on dog food due to this suspicious company.”

Helpful Report

Posted 1 year ago

“Woeful company. I ordered cat food on the 5th April and received nothing for a month. After a follow-up conversation, they stated that my parcel had been dispatched however may have been lost and would have sent a replacement. No replacement was sent. On the 3rd of May, they replied to my email and said that I will be refunded in 5 -10 days. It's now the 17th of May and I have yet to receive anything. The company is an absolute joke and needs to be shut down immediately. Please avoid it like the plague, as they will only disappoint.”

Helpful Report

Posted 1 year ago

“I waited for 6 weeks for my order and got fed up so I asked for a refund - still waiting 😡”

Helpful Report

Posted 1 year ago

“I still have not got my dog bed purchased in January!!!! It’s over 5 months now that I am still waiting and my dog has been without a bed!”

Helpful Report

Posted 1 year ago

“Still haven’t received our order despite several emails and voice mail enquiries (which is never answered). Still waiting for a response as I write this.”

Helpful Report

Posted 1 year ago

“Very poor service from a very poor company Waited over 5 weeks for a bag of dog food to be delivered managed to get the same dog food from a local pet shop on next day delivery A call centre number with no operators & just got generic emails saying your delivery is being got ready for deliverdelivery. DO NOT USE YHIS COMPANY”

Helpful Report

Posted 1 year ago

“More than 2 weeks after ordering, the product has still not been delivered. Attempts to find out when it will be delivered elicit "it's on its way" responses only. Tried emailing and telephoning. Not customer service as I would expect it.”

Helpful Report

Posted 1 year ago

“Ordered dog food a month ago , stil not recieved it , requested a refund & said it would be 5-10 days still no refund , automated email replies saying same message over again , DO NOT BUY FROM THIS SITE”

Helpful Report

Posted 1 year ago

“Ordered on 21st April and still haven’t received the order! Not happy as now £40 out of pocket and have had to buy 2 sacks of dog food while waiting for this.”

Helpful Report

Posted 1 year ago

“Order not received. Refund requested, not received.”

Helpful Report

Posted 1 year ago

“I put in an order No 126481 on 22/4/23 & received a notification 2 weeks later saying my order had been dispatched & a week later I was told again that it's been dispatched, both lies because today 16/5/23 still have not received anything. Tried to ring them to request a refund & all I got was an answering machine. DO NOT DEAL WITH THIS COMPANY, their comms are rubbish & as far as I'm concerned the whole thing is a con.”

Helpful Report

Posted 1 year ago

“Same as many others paid for order then no delivery. This co should be removed from google search.”

Helpful Report

Posted 1 year ago

“Placed order on 1st April, and after it failed to arrive within 2 weeks I sent an email- and was told that my order had been despatched and would be with me soon. Several emails later - my order had still not arrived so by May 1st I requested a refund - it’s now May 16th and I haven’t received any refund - although it has been sent according to Not in the Dog house. I wish I had read the reviews before attempting to buy anything from Not in The Doghouse. I shall be reporting to Trading Standards.”

Helpful Report

Posted 1 year ago

“My order was never sent to me. You have promised to return my cost of £58. on numerous occasions . E-mails from Amy and Tom have assured me they will repay me. They have lied !, no refund, it’s about 7 weeks now. I will of course never use them again.”

Helpful Report

Posted 1 year ago

“I spent around £70 on a large sack if dog food it never arrived & they seem uncontactable I phone only to gey a recorded message saying they have no one answering the phones, I email & get no response. I'm at my wits end.”

Helpful Report

Posted 1 year ago

“Absolutely awful still sat waiting for my order/refund after 6/7 weeks of me ordering”

Helpful Report

Posted 1 year ago

“I ordered the food at the beginning of April, we have May 16 and I still don't have the food, terrible contact, they don't write back, and when they write back they lie that they will send it, I'm trying to get a refund and it's hard, and it's 90f, I don't recommend.”

Helpful Report

Posted 1 year ago

“Don’t buy anything from this company. I haven’t received the dog food I order or had my refund back after many emails and their promises to sort. They never answer the phone and have now ceased email response. Been ripped off of £41.04. Many people it seems in the same position as me. Awful, they shouldn’t be allowed to get away with this. There site only show’s positive reviews so this will happen to many many more people.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews