Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received good 4 weeks later”

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Posted 1 year ago

“Have not received my order yet”

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Posted 1 year ago

“I've been waiting for an order since January 9th. you stopped responding to email. I feel betrayed .”

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Posted 1 year ago

“Appalling experience. Having not received any delivery or dispatch update after 2 weeks, 3 emails were sent and a call made to cancel the order. None were responded to. Order was sent in any case after over 3 weeks, despite cancellation request. Retailer now ignoring refund requests.”

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Posted 1 year ago

“Oredered item on 2nd Feb had to chase up delivery. Had to set up dispute with clearpay and then finally received item on 20th. Correspondence awful.”

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Posted 1 year ago

“Not received purchase yet after three weeks”

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Posted 1 year ago

“I placed an order for Dental sticks on 4th February. - On 9th February I sent an email to chase my order as I had neither received it, nor had any update. - In response I received an email from Amy in Customer Services saying my goods had been despatched - On 11th February I received an update saying "Sorry your order is taking longer than usual" and I would be notified when it was despatched - On 12th February I sent another email to Customer Services pointing out the two contradictory emails and asking when I might get my order - On 13th February I received an email saying my order was on its way and I would receive a tracking number from the courier - It is now 20th February. I still have not received my order, nor any tracking number. What I have received today is a request asking me to review the goods purchased!! If only I could This is the first time I have ordered from Not in the Dog House and I can safely say it will be the last.”

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Posted 1 year ago

“I still haven't received my goods yet”

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Posted 1 year ago

“I ordered some dog mixer food , was told it would take 3/5 days after 14 days of being told it’s in transit I cancelled the order . Still waiting to get my money back !!!!! Won’t be using these again sorry !”

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Posted 1 year ago

“Told my order was delayed. Then my order just didn’t turn up. So I ordered elsewhere. I had to email Not in the Dog House three times to tell them not to bother as I have sourced the dog food else where. A few weeks later and I’m still waiting for my refund! I would love to say I recommend this company as it is a small company who would appreciate any new business but first impressions last and I do not recommend this company on my own experience and won’t be using again.”

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Posted 1 year ago

“I have still not received my order or any tracking, give me my money back.”

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Posted 1 year ago

“Money taken, two weeks later no product received, this seems to be a theme with this company, received an email to say delivery has failed twice, I know this to be 100% incorrect, asking for confirmation of address details is clearly a stalling technique. Time to redeem yourself guys where's my refund?”

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Posted 1 year ago

“Three week wait for product. Order cancelled, confirmed as cancelled and was then delivered. Would never order from them again”

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Posted 1 year ago

“Nothing received to date- ordered several weeks ago; large shampoo and dog food container. Sent various emails. Keep being told order is dispatched and I will receive a tracking number soon. About to request a refund. I do not trust this company.”

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Posted 1 year ago

“I have still NOT received my order. And now i am awaiting a response from my telephone call.”

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Posted 1 year ago

“Goods have not been received”

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Posted 1 year ago

“Been waiting for my delivery since 31st January, still not received and no reply to my emails chasing. Shocking service.”

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Posted 1 year ago

“WARNING! Do not buy from this company! They will take your money and never deliver.”

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Posted 1 year ago

“Order #119191 Purchase didn't arrive, emailed 5 times, called 3 times and still nothing. Now waiting for a full refund but expect I will have to force my bank's involvement as do not trust I will get my money back with any ease. Looking at other recent reviews, I won't hold my breath for an easy refund either.”

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Posted 1 year ago

“Avoid at all costs. Wish I could give 0 stars. Product ordered 27/12/22 payment taken next day for that plus 5 day delivery. After a few weeks I emailed and was told it had been dispatched, it hadn't. After a month I rang them they don't answer the phone or reply to messages left. Emailed again insisting on a refund which I was told would take 5 to 10 days. Another month on no Product no refund and no cares given by this disgusting company. Need to be shut down. Will be going to trading standards”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews