Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t give this company any starts , disgusted by the service & cimmuication . Do not purchase from them”

Helpful Report

Posted 2 years ago

“Avoid! My order never arrived! Refund awaited...”

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Posted 2 years ago

“Took ages for delivery like 2 weeks”

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Posted 2 years ago

“I have been sent the incorrect size and my request for assistance is being ignored”

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Posted 2 years ago

“I had been trying to contact you from the moment I checked out but I had no response your customer service is very poor”

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Posted 2 years ago

“Do not buy from this seller. Paid for a dog bed and it NEVER arrived!!!!!!!!!!!!!!!!!! Go to the bank to see if I can get the money back”

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Posted 2 years ago

“The worst customer service I have ever experienced. Requested to cancel my order and be refunded PRIOR to it being sent as they could not supply a photo of the true colour of a product. After several more messages to the company, they agreed to refund me and cancel the order. Three weeks later, refund STILL not received and their couriers are trying to deliver the parcel! I think this is tantamount to bullying, frankly! No working telephone number either. DODGY COMPANY - AVOID!”

Helpful Report

Posted 2 years ago

“Almost a month to despatch Dog food, It’s not that difficult. Strange when i said I was going to trading standards it arrived the following day.”

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Posted 2 years ago

“Not not receive my order and was kept up to date! I had to cancel the order in the end.”

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Posted 2 years ago

“Ordered on 20th September, haven’t received it yet Review is nil out of five”

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Posted 2 years ago

“Getting close to a month since ordering my dog food and still no arrival.”

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Posted 2 years ago

“I placed an order for frozen dog food (£98 worth) on 21/9/22 and it’s now 10/10/22 and I still haven’t received my order. I keep getting what seems to be a pre-written response from the company when I enquire as to where my order is via email with no follow up. That’s if I even get a reply. There is no contact number for me to chase up either. I would not recommend this company at all. It was my first time ordering from them and will certainly be my last. Maybe leaving this review will help get my situation sorted.”

Helpful Report

Posted 2 years ago

“I have given poor rating because i never received product ordered finally cancelled order asked for refund that i still havent received from 2/10/22”

Helpful Report

Posted 2 years ago

“I’m amazed I’m being asked to review a product that I haven’t received and from a company that is ignoring my messages! Ordered 4 cases of dog food a while back and have heard absolutely nothing! Matter is now with my solicitor husband!”

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Posted 2 years ago

“I placed an order 3 weeks ago and I have not yet received it! I have emailed several, and I have been told it’s been dispatched but still not received”

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Posted 2 years ago

“Unfortunately not a great review as still waiting for my order 3 weeks after ordering it :(”

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Posted 2 years ago

“Asked for refund which they said they would do and sent out order a week later which was already over a month late ... asked for order to be send back as it was of no use to me that late which dualy was and now I'm £54 out of pocket and still no refund horrid company that won't respond to you ... stay away”

Helpful Report

Posted 2 years ago

“DO NOT USE THIS COMPANY! I have ordered £82 worth of stuff and it never arrived. No answer to emails . Am going to report to Trading Standards.....”

Helpful Report

Posted 2 years ago

“Was told my products were dispatched then only to be told that there was a delay. They said that they would send again, never got them. Then I asked for a refund. A few days later I got an email to say that my products were dispatched but they didn't turn up. Very disappointed”

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Posted 2 years ago

“It hasn't arrived yet!”

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Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews