Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received my order”

Helpful Report

Posted 1 year ago

“If I could give 0 stars, I would. Ordered dog food on the 10th May today is 30th May. No sign of my order and so have requested a refund which hasn't arrived either. I would steer clear of this company”

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Posted 1 year ago

“Still waiting for my purchase to be delivered after ordering 4 weeks ago.”

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Posted 1 year ago

“Items not received. Chased and still not received. Refund requested due to delay and no response other than this feedback survey.”

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Posted 1 year ago

“I placed an order on May 11th and it has still not been delivered. I know why, you no longer have the product but would admit it to my . I have requested a full refund but have not had a reply .”

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Posted 1 year ago

“My order no28325 has not arrived told May12 it has dispached still not here.”

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Posted 1 year ago

“Never received order?”

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Posted 1 year ago

“Item still not delivered after 20 days and 5 emails requesting tracking information ignored! Don't waste your money”

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Posted 1 year ago

“Didnt receive item after 5 days off waiting then still havent had refund do not use this company didnt even provide tracking number straight away when item shipped”

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Posted 1 year ago

“Very poor communication regarding my order which had to be cancelled as so late and not arriving. Still waiting for my refund.”

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Posted 1 year ago

“Order delayed and still not received. No goodwill offer or anything. Sort it out now!”

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Posted 1 year ago

“order never received. have asked for a refund and never get a reply”

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Posted 1 year ago

“I still haven’t received my order and no update”

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Posted 1 year ago

“No product and no refund!”

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Posted 1 year ago

“Still waiting after 4 weeks, hoping for a refund by Friday.”

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Posted 1 year ago

“Placed order, which was easy and received acknowledgment email and a thank you. Waited over 2 weeks for my order to be dispatched, got fed up of waiting and ended up asking for a refund. Not good!”

Helpful Report

Posted 1 year ago

“Rubbish service! Took far too long to deliver and when I chased this up I was fobbed off both times being told that it had already been dispatched, yet it never arrived. Over two weeks after ordering they said I could have a refund which would take another 5 to 10 working days to arrive. I will not be using again!”

Helpful Report

Posted 1 year ago

“Not in the Dog House are the absolute worst company I’ve ever dealt with. I still, after several weeks and many attempts to chase, not received the dog food I ordered. The money was taken immediately but not been repaid. I tried emailing many times and left voicemail but no satisfaction at all. I strongly advise anyone considering using them to think again and use someone else.”

Helpful Report

Posted 1 year ago

“Order never arrived, requested refund which never arrived either. Had to contact my bank to get funds returned. Awful company, will never use again or recommend ever.”

Helpful Report

Posted 1 year ago

“Didn't get any dog food, sent the money but didn't get any dog food”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews