Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order took far too long to be delivered.”

Helpful Report

Posted 1 year ago

“Still awaiting my delivery and having no response from this company through telephone, email or Facebook.”

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Posted 1 year ago

“still awaiting uplift goods not ordered”

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Posted 1 year ago

“Product never arrived Contacted customer service, they said would send out a replacement. This also never replied. Contacted again, no response. Eventually had to claim a refund through the bank (which they kindly did)”

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Posted 1 year ago

“Had to wait nearly 2 months for the dog bed”

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Posted 1 year ago

“I placed an order 3rd Feb,now 16th and haven't received it,,very slow 😑”

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Posted 1 year ago

“AVOID comms are awful, order never dispatched, have had to request charge back via credit card”

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Posted 1 year ago

“4 weeks on still awaiting a delivery of fresh dog food, constantly chasing and told its on its way...”

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Posted 1 year ago

“i still have not received my order. Money taken. Emails advising sent to ware house but still no dog food. £50;s worth of dog food. Tried calling no answer. Leave message but no reply in any form? What is going on. Please send my dog food!!!!!!!!!!!!!!!!1”

Helpful Report

Posted 1 year ago

“I did not get 3 Soopa Papaya but got 3 Soopa carrot and pumpkin. No explanation. Your latest email says my order is still on its way....not received and over a week has passed. Not good.”

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Posted 1 year ago

“Still waiting for my order.”

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Posted 1 year ago

“Took my money. Order has not arrived and promised tracking number hasn’t arrived either. Reading other reviews( which I wish I had read before ordering) this is what is happening. The company has lost its way. Don’t order from them.”

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Posted 1 year ago

“I haven’t received my parcel!!!”

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Posted 1 year ago

“I ordered this a very long time ago and still have not received it. Despite contacting customer services and asking for a refund I have received neither the food or the refund!”

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Posted 1 year ago

“Still not received my order and you have had my money for nearly 2 months!!”

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Posted 1 year ago

“Didnt recieve the order atall! Paid 90 pound for cans never showed up”

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Posted 1 year ago

“Absolutely awful experience from your site and team. I ordered dog food over two weeks ago now and still have not yet received my order. I have had to buy 3 lots of dog food since purchasing your order. I still have not received a tracking number nor an update on where it is. I will not be using your website again.”

Helpful Report

Posted 1 year ago

“Ordered my dogs food almost 3 weeks ago and it still hasn't arrived no one answers the phone on the number they provided and when I have complained I have had three contradictory emails , avoid this company like the plague.”

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Posted 1 year ago

“Never received my order placed on 31st January. Told it was showing as dispatched on the 6th February and then told it's at the warehouse on the 8th February?? Still waiting for my refund!! Ordered alternative from another company and received 2 days later as promised. Avoid this Not In The Dog House!!! Disgraceful customer service and your dogs will go hungry.”

Helpful Report

Posted 1 year ago

“Absolute terrible company. Ordered a dog bed 5 January and this has never been received. I have ensured and either been fobbed off with a lie or ignored. Please read the many other negative reviews.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews