Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CON ARTIST! We are reporting you to every possible place to get you shut down. You stole our money, we never get the goods and you don’t refund. Will do everything I can to stop this business”

Helpful Report

Posted 1 year ago

“I am still waiting. No dog food - plenty of emails saying how good you are - but no delivery. I have now asked for a refund - and guess what - no response!”

Helpful Report

Posted 1 year ago

“I ordered the dog food on the 14th April, 16 days later still not arrived. They are very quick answering emails shame there delivery isn't as quick , when they say it's 5-7 days delivery don't believe it I think they mean weeks not days , thus was my first order with the company and will definitely be my last”

Helpful Report

Posted 1 year ago

“Have waited for 2 weeks for my delivery still not here very disappointed”

Helpful Report

Posted 1 year ago

“I ordered my first order from you on April 15thand am still waiting for the delivery. It is now 2 weeks ago and my dogs are very hungry!!”

Helpful Report

Posted 1 year ago

“Ordered some treats on 13th April. Eventually got a shipping confirmation email on 22nd April. It's 30th April now and they still haven't been delivered”

Helpful Report

Posted 1 year ago

“Still awaiting my order still no reply from emails and still no email to say it has even shipped I have now had to go and order from a trusted company as my dog has ran out of his food . Disgusting communication. 3 weeks and order still not even shipped !!”

Helpful Report

Posted 1 year ago

“Awful company Don’t deliver None responsive Change peoples star rating Still not got my product after 2 months Needs closing down See Facebook for active group Steer clear from this unscrupulous company at All cost !!!”

Helpful Report

Posted 1 year ago

“Placed an order 30/4, still not received. Been trying to contact company to cancel but being ignored. Do not order from these people.”

Helpful Report

Posted 1 year ago

“Appalling. Do not use. Like many other reviews I have seen on Trust Pilot my delivery worth over £100 has never arrived with no communication from Not in The Doghouse.”

Helpful Report

Posted 1 year ago

“I ordered some specialist dog food with the promise of delivery within 5 working days. As I was paying £4.99 for the privilege, I had no reason to think otherwise. Latest possible day of delivery rolls around and no food arrived, I'm now in a situation where I'm out of dog food and using supermarket food which has given both my dogs the runs. I get an email to say there's a "delay" and decide to order elsewhere. I then email them to ask if they have any idea of when my order will be dispatched, they send back an email immediately to state it has been and I should have a tracking number shortly. Days pass and nothing arrives, so I email them again a few days later and ask "has it actually been dispatched, as if not I’ll cancel the order (this is 10 working days after the order was placed). No reply, so I call them, but it doesn’t ever connect just an automate response saying they are busy. Then, rather than responding to my email, they send a dispatch email presumably so I can’t have the refund I requested if it hadn’t been dispatched. I then have to download an app just to be able to see the tracking info. It now says that it will be here in 5 working days. If that’s true, my order will have taken almost a month to arrive when I paid for 5 working day delivery. To top it all off, I can’t get a reply to my email let alone an apology. Obviously, I won’t be using them again and I’d caution anyone else who is considering to do so.”

Helpful Report

Posted 1 year ago

“What a dreadful company. Ordered my dog food on the 13th April, still haven’t received it. Like the other people, I had an email stating my order has been dispatched, and I would be receiving my tracking number. That never happened. Phoning is a waste of time no one to speak to . This company needs to be shut down, to stop them from stealing peoples money”

Helpful Report

Posted 1 year ago

“Not delivered on time, no response to emails, noo e snswered the phone. Appalling service”

Helpful Report

Posted 1 year ago

“ordered dog food which has never been delivered. I requested a refund several times and despite this company informing me that a refund was being processed - 6 weeks later and I still haven't received my money back.”

Helpful Report

Posted 1 year ago

“I ordered on 17th March and paid 27 pounds and am still waiting. 20 emails later keeps saying been despatch. I just want a refund absolutely shocking company steer clear I wish I had read reviews. Quick at taking money.”

Helpful Report

Posted 1 year ago

“It's been 2 months and i still haven't received my order and still haven't received a refund. Avoid at all costs. They have taken my money and i have no products to show for it.”

Helpful Report

Posted 1 year ago

“Would give no stars if I could. Awful company automated responses all the time been waiting weeks got an order that they say is dispatched but the. Don’t give tracking information. Going to go through bank to get a refund. ADVICE TO OTHERS STEER WELL CLEAR NOT WORTH THE HASSLE”

Helpful Report

Posted 1 year ago

“Where's my DOG FOOD. Numerous emails calls but no nothing at all. Don't use steer clear m. Wish I'd read reviews. Really p****d off with myself and this company.”

Helpful Report

Posted 1 year ago

“After weeks have not even received my items and no replies to emails Would never use again....”

Helpful Report

Posted 1 year ago

“Awful ordered dog food on the 11th March. Delivered on the 24th April. I had cancelled my order and told refund would be in my account in 5-10 days. Never appeared. Dog food which I had cancelled delivered. No longer needed it as I had to buy some elsewhere. Would never use this company again.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews