Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was short on one item, after 3 emails I have still received no response from this company.”

Helpful Report

Posted 2 years ago

“Ordered a fabric Dog Crate over 3 weeks ago chased numerous times to be told it’s been dispatched, chased again said they would send out again guess what not arrived, asked for delivery details guess what none supplied this guy Will is a conman”

Helpful Report

Posted 2 years ago

“Company should be renamed as "Firmly in The Dog House" Had to give 1 star to open comments box but would in reality give zero. My experience echos those of many others, |non delivery and lack of communication by e mail; 2 listed phone numbers one not in use and 1 straight to voicemail - of course unanswered. Cancelled my order after 2 weeks and bought products elsewhere only for them to arrive unannounced yesterday. Returning dog crate with trepidation despite their pledge of "60 day risk free returns". I will advise on status of refund. Simple point is DO NOT USE this Company Unfortunately”

Helpful Report

Posted 2 years ago

“As i have never used this website before I took the plung to try, as they were the company who were selling my horse feed the cheapest. Although the customer service after my order was placed was extremely poor. When I placed my order i was lead to believe that it should arrive within 10 working days. i received an update saying that my order had been dispatched. But this wasnt the case. after countless emails and being continuously ignored or receiving a reply saying they were looking into it. so basically if you want your items dont expect to have any decent contact with the company and live in hope that your order eventually turns up. i wouldnt recommend them to anyone and i will never be using them again!”

Helpful Report

Posted 2 years ago

“I am surprised I was asked to leave a review. I would not recommend this business at all. The dog food I ordered took nearly a month to arrive. This was after being told that my order had been shipped… twice. The replies to my emails were mainly automated and there is no contact number to call them. Terrible service.”

Helpful Report

Posted 2 years ago

“It is 4 weeks since I received confirmation of my order. Still waiting to receive my goods.”

Helpful Report

Posted 2 years ago

“Awful. Didn't receive the items and no response to emails.”

Helpful Report

Posted 2 years ago

“Shame I can’t give no stars. Disgraceful company, order not fulfilled, no refund given even after waiting over 10 days. No response to emails. Am hoping Trading Standards will do something.”

Helpful Report

Posted 2 years ago

“We ordered horse feed and dog food totalling nearly £200. It was never sent and so after 10 days of unanswered phone calls and emails we advised that we had cancelled the order. Still no response so we advised our bank who have taken up the issue with not in the dog house and our bank have reimbursed us . We will never use them again.”

Helpful Report

Posted 2 years ago

“Delayed delivery of about 4 weeks. When I got concerned and tried to contact them I was unable to get a reply that wasn't from a bot. Me : where's my stuff? Bot(Will): your delivery got lost we will resend it. Me:when Bot(Will): no reply Me: can I speak to a human? Bot(Will): no reply Me: I need this order when will I receive it? Bot(Will): your delivery got lost we will resend it. Me: aaargh! Tried to find a contact customer services number but no chance. We eventually received our correct order but after we bought other food to ensure our dog could eat.”

Helpful Report

Posted 2 years ago

“Once order was placed there was no contact until 3 weeks later when I wanted to cancel the order. The order came in parts which is still incomplete. Item were bust open not happy at all”

Helpful Report

Posted 2 years ago

“Very bad at communicating unable to give a clear answer when goods did arrive box was damaged and contents also couldn’t be bothered to contact them won’t be using there services again.”

Helpful Report

Posted 2 years ago

“I’ll give a short review , Don’t buy anything from them and life will be good , going to have to ask my bank to refund me 🤬”

Helpful Report

Posted 2 years ago

“Took nearly 4 weeks to arrive which is far too long, emailed to find out what the delay was you said it was out for delivery but still took another 2 weeks after that.”

Helpful Report

Posted 2 years ago

“Still have not received my order”

Helpful Report

Posted 2 years ago

“paid for a dog coat. never received. money not paid back. have been chasing this up for nearly a year. 1 start would in my opinion be a generous review”

Helpful Report

Posted 2 years ago

“Still not got my full order after 3 weeks and several emails what has arrived was damaged. No response to the emails and no phone contact please refund me completely”

Helpful Report

Posted 2 years ago

“You did ask …. Nothing wrong with the dog food. I buy it all the time from other reliable sources. I thought I’d give Not In The Dog House a try. Never again and I’d warn others to steer clear. My order took far too long to be delivered despite constantly chasing. I did wonder if ‘he’ actually carried the stock to fulfil his orders in a timely manner! Reading the reviews, I am not the only one to have this opinion. Thank you.”

Helpful Report

Posted 2 years ago

“The dog food was ordered on the 10 sept It was not delivered until 8 th October. V poor”

Helpful Report

Posted 2 years ago

“I ordered a dog bed on 24th September 2022 which has still not arrived. I have emailed Not in the Dog House several times to be told that it had been dispatched but have not been supplied with an estimated delivery date. Over 2 weeks on and still no dog bed! Followed by several unanswered emails requesting updates. Very poor service. Unlikely to use again.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews