Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't buy they will rip you off! Don't get order! No communication! No refund! £115.36 out of pocket!”

Helpful Report

Posted 1 year ago

“Ordered Naturo dog food on 02 March. It’s now the 13 March and the order hasn’t been dispatched yet! Won’t ever order anything from these people again. It’s now 20 March and the order still hasn’t been dispatched.”

Helpful Report

Posted 1 year ago

“disastrous first order which ended up being cancelled after having no real idea as to when goods would arrive despite waiting two weeks for despatch information. I will not be placing any further orders again and trust my refund will be processed promptly.”

Helpful Report

Posted 1 year ago

“Can't say wether my dog likes it or not as I ordered over a week ago and paid £5 postage and still haven't received it”

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Posted 1 year ago

“Appalling service, waited two weeks for a food delivery that never got dispatched despite chasing. Still waiting for a refund. Never again !”

Helpful Report

Posted 1 year ago

“I can’t review the product as it hasn’t arrived yet!! Ordered 10 days ago. Not impressed.”

Helpful Report

Posted 1 year ago

“Ordered 2 weeks ago and still haven't received my order”

Helpful Report

Posted 1 year ago

“Still waiting for my order from 25th Feb absolutely rediculous barely any customer service aswell”

Helpful Report

Posted 1 year ago

“Awful company. Wrong order and no response! Been waiting weeks. Order was late too.”

Helpful Report

Posted 1 year ago

“Do not use this company to buy anything. It’s not worth the awful experience of not receiving items and then generic emails saying refund has been processed when it hasn’t.”

Helpful Report

Posted 1 year ago

“Still havent received my dog food.”

Helpful Report

Posted 1 year ago

“You are the most diabolical company that I've ever used. You sent us a dog bed which was not the right size. Emailed you numerous times, left telephone messages. You get lots of negative reviews on Trust Pilot where people have complained about orders, service, lack of communication etc etc. I am going to charge back with my credit card”

Helpful Report

Posted 1 year ago

“You have asked for feedback. I have emailed over five times to say my order still hasn’t arrived . Appealing”

Helpful Report

Posted 1 year ago

“Did not respond to my messages and I have still not received my items”

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Posted 1 year ago

“I ordered a dog bed which never came, they keep saying it’s been delivered, what a con! I noticed on my bank details that my money went to Amsterdam, won’t see that again 🤬”

Helpful Report

Posted 1 year ago

“Very poor service ordered dog food over two weeks ago and still waiting for the goods to be delivered.”

Helpful Report

Posted 1 year ago

“***ABSOLUTELY AWFULL COMPANY TO DEAL WITH*** I placed an order with them on 25 January and still no sign of it. Have contacted continuously and been promised on several occasions that order had been dispatched!! I have also written a formal complaint to them to cancel my order and issue a refund and at how disgusted I am with their so called ‘customer service’, I have had no reply or any sign of a refund. DO NOT USE THIS COMPANY -”

Helpful Report

Posted 1 year ago

“Horrendous company. Never received a refund after 3 months of chasing. Can’t be bothered anymore but awful company and no way of contacting. Hope no one ever buys from there.”

Helpful Report

Posted 1 year ago

“Oreder arrived after nearly 4 weeks, vague replies when contacted for updates, sorry but that's just not good enough”

Helpful Report

Posted 1 year ago

“HORRIBLE COMPANY - DO NOT ORDER FROM HERE - REPORT TO TRADING STANDARDS. I have placed my order over a month ago, contacted customer services multiple times and tried to call. Not received a meaningful response nor have I received tracking details. My order is still in "order placed" status and of course they have taken full payment immediately. I am calling on all other disappointed customers to report this company to British Trading Standards and take them to the Small Claims Court, as they have now stopped responding even though a refund has been requested.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews