Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and didn't receive my order when l emailed them they said they would chase it up still nothing then promised a refund which l am still waiting for 3 weeks later”

Helpful Report

Posted 1 year ago

“I placed an order on the 10th March and still waiting for it. I’ve tried contacting Not in the Dog House several times and still waiting for a response.”

Helpful Report

Posted 1 year ago

“Took my money and not send order”

Helpful Report

Posted 1 year ago

“You only delivered 3boxes out of the 4. You do not answer my emails.So the service is terrible please sort this out.”

Helpful Report

Posted 1 year ago

“Nothing came from 24th February. Only keep emailing and lies saying on its way.”

Helpful Report

Posted 1 year ago

“Placed order on the 10/3/23 never recieved had to follow up with loads of messages eventually came when I was back at work at end of month had to arange for it to be picked up from my shed as it took so long to arrive”

Helpful Report

Posted 1 year ago

“Very poor service will not be using again delivery still hasn't arrived they say there is a tracking number follow the link no tracking provided so not sure when i will receive my order Tried to speak to somebody but no answer sent an email just got an automated response Not happy”

Helpful Report

Posted 1 year ago

“Ordered items two months ago was advised that order was out for delivery but never received it emailed company and they said they would resend it, I never received that either, tried to contact company again on several ocasions but did not respond by phone or email in the end had to rely on the credit card company to refund my payment, be warned!”

Helpful Report

Posted 1 year ago

“Ordered 17th march still no goods and only one reply stating should receive tracking no but nothing and no reply to message left on answer phone.”

Helpful Report

Posted 1 year ago

“Items not received! Requested a refund , told to expect it within 5-10 days but month later and nothing!”

Helpful Report

Posted 1 year ago

“I have not received my order”

Helpful Report

Posted 1 year ago

“Appalling customer service. With no answer to emails or Face Book Messages. Tried calling but the phone lines were not accepting calls. If you are unable to deal with customer queries employ more people or decrease the amount of items / stock you are selling until you are able to build the business up to cope.”

Helpful Report

Posted 1 year ago

“didn’t receive my items.”

Helpful Report

Posted 1 year ago

“Goods never arrived. Promises were broken and no refund has been forthcoming.”

Helpful Report

Posted 1 year ago

“poor service - cancelled order as no delivery after 2 weeks - still not got a refund requested - very unhappy”

Helpful Report

Posted 1 year ago

“Well I've never received the product, so cancelled order and still waiting for refund 2 months later”

Helpful Report

Posted 1 year ago

“Not retrieved my dog food as yet and no update on delivery date”

Helpful Report

Posted 1 year ago

“I still havent received my parcel and it has been over a month”

Helpful Report

Posted 1 year ago

“I placed an order and had still not received it after 2 weeks of waiting. I contacted NITDG and asked for a full refund. They said I would receive it withing 5-7 days. Then 2 weeks later I had my order suddenly delivered even though I had asked for a full refund, and had still not received my refund. Obviously my order was no longer needed because I needed dog food so had gone elsewhere as this order had taken so long! Would NOT order from then again.”

Helpful Report

Posted 1 year ago

“My order was placed on 17/3 and I have still not received it and no notification that delivery is delayed in any way”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews