Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received the 2 x dog beds, customer service is appalling, tried the phone it's impossible to get through to anyone! your lucky if you get a reply to your emails and the app 'SHOP' is a joke as it doesn't give the tracking number but tells you the items have been shipped. I eventually got a reply to my email which said a mistake had been made and the items hadn't been despatched and had been resent, that was ages ago, I eventually got a reply to my email after asking for a refund, been told its 5-10 days, lets see otherwise I will be lodging a complaint with PayPal. Sad thing is I really liked the beds. .”

Helpful Report

Posted 1 year ago

“I would like to reiterate again that I still have not received my dog beds! So, unfortunately, a poor service despite my emails mentioning I have not yet received them.”

Helpful Report

Posted 1 year ago

“Ordered over 4 weeks ago, still not received and lack of communication despite following up several times”

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Posted 1 year ago

“I haven’t even received my order. No update no tracking information and no response from you when I’ve attempted to contact you. I’m extremely disappointed.”

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Posted 1 year ago

“Wow...this a must avoid cpmpany! Dont be fooled by the lower prices!! In the process of getting my money back! Extremtly poor AVOID AVOID AVOID”

Helpful Report

Posted 1 year ago

“I have ordered over 2 weeks ago 2 dog beds that were due to be dispatched and since have had conflicting emails of it being dispatched or sorry there is a problem with yuor order :-(”

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Posted 1 year ago

“No communication no shipment cancelled and still waiting for refund !!”

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Posted 1 year ago

“Order still not arrived”

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Posted 1 year ago

“I have not yet received my purchase”

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Posted 1 year ago

“Nothings arrived as yet, been waiting over 2 weeks for my delivery now 😒”

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Posted 1 year ago

“I haven't received the goods yet. Thanks Geoff Lane”

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Posted 1 year ago

“Wish I could give 0 stars. Never received my order. Was promised tracking info, saying my order had been shipped etc. but I received the same emails numerous times. Have requested a refund but so far have had nothing. Have had to open a chargeback request with my bank. Avoid.”

Helpful Report

Posted 1 year ago

“Placed order on 17th May. Today is 29th May and still not received my order. I emailed customer services 5 days ago who assured me the order would arrive before bank holiday weekend. Today is BH Monday and still no order. Terrible service.”

Helpful Report

Posted 1 year ago

“NEVER ORDER FROM HERE! my order hasn’t arrived after 3 weeks and they are ignoring my emails. I received an email to say I would get an email when they are with the courier and I’ve heard nothing since. DO NOT ORDER!!”

Helpful Report

Posted 1 year ago

“I haven’t received anything I emailed to ask where my consignment is and received no reply”

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Posted 1 year ago

“Never received item! And have emailed many times and have never heard back! Want my money back now!!!!”

Helpful Report

Posted 1 year ago

“I still haven't received my order after over 3 weeks. I have made several attempts to contact you, nothing gets done”

Helpful Report

Posted 1 year ago

“Bad customer service, bad delivery - maybe the products are good but everything else was bad before I got them so don't even bother.”

Helpful Report

Posted 1 year ago

“Ordered on 15th May , order still not received despite emailing”

Helpful Report

Posted 1 year ago

“Still waiting for delivery after more than 2 weeks.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews