Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have not received the goods ordered despite the customer service rep telling me that they had despatched the goods. And this is the second request for review that I've received. And no reply to my latest email telling them that I have not had the goods or any courier infromation”

Helpful Report

Posted 1 year ago

“I have still not recieved my order yet that I ordered beginning of December. I have requested a refund twice now and just been told your order is on its way. Will not be ordering again. And would like contact from the company to know when this will be arriving or once again would like a refund.”

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Posted 1 year ago

“Not received my items after 5 weeks”

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Posted 1 year ago

“I'd give zero stars if I could, but I eventually received my items unlike a lot of other people. Terrible customer service. Will never purchase again. Glad to see the back of you. I don't believe my order was ever originally sent out. It was only when I got clear pay involved another magically arrived.”

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Posted 1 year ago

“Do not order from these people. Items ordered on 5th Dec still not arrived over 6 weeks later. They never answer the phone. To deflect emails they claim to have dispatched but it never leaves the warehouse. These people are sharks. Stay away”

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Posted 1 year ago

“I can't even believe they r asking me for a review lol I placed my order on the 14th November and only received it 16th January. 2 months later lol suppose better late than never lol”

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Posted 1 year ago

“Order never received.”

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Posted 1 year ago

“still not received my items yet”

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Posted 1 year ago

“Not received yet!!!!”

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Posted 1 year ago

“Dog food took nearly 2 weeks to arrive, when it arrived it wasn't as advertised on the website, I've emailed to enquire but had no response. Wouldn't recommend”

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Posted 1 year ago

“I have not received my parcel yet after ordering it on 17th December as a Christmas box !!!!”

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Posted 1 year ago

“Poor delivery”

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Posted 1 year ago

“Still haven't received purchases and it's been weeks”

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Posted 1 year ago

“We haven't seen the dog bed yet alone used it. It's still in transit I know not where.”

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Posted 1 year ago

“I ordered dry barking heads dog food in October and I am still waiting for it. Numerous e mails and no explanation. Recency response saying it has been dispatched but if that was the case it should have been here by now. Do not use this company they do not deserve custom.”

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Posted 1 year ago

“Communication has been poor, not received my order for 3+ weeks now”

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Posted 1 year ago

“Took over 2 weeks to receive my order!!”

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Posted 1 year ago

“Absolute disgrace of a company they need closing down. Would never buy from them again both times the same problems. They don't respond to your calls and emails . I have logged with trading standards”

Helpful Report

Posted 1 year ago

“Placed my order on 19th December and at 16th January still not received. Received various emails saying it's been despatched etc., but nothing turned up. So difficult to get a response out of the business on what is happening - how long does it take to send an email to tell me, so I will recover my payment from my bank.”

Helpful Report

Posted 1 year ago

“Ordered in November last year, my order still hasn't arrived. How can you run a business in this manner? Customer service takes weeks to reply and they try to fob you off with an email that says order is on the way. When asked for tracking there is no reply... Avoid”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews