Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“RUBBISH ITEM PAID FIR SND NOT RECEIVED WILL REPORT TO TRADING STANDARDS IF NIT RECEIVED BY TOMORROW. I’m not the only person having this problem”

Helpful Report

Posted 1 year ago

“Absolutely shocking company! Said they would arrange a refund and I'm still waiting and trying to get a response from them is rubbish”

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Posted 1 year ago

“my order never arraived, and hassle with the refund”

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Posted 1 year ago

“Order not received, despite me sending several emails to chase it up, was eventually promised a refund but this has not been received either. My money was taken from my bank on the day I placed the order, this is blatant theft. I wish I’d read reviews of the company beforehand, would give zero stars if I could. DO NOT BUY FROM THIS COMPANY”

Helpful Report

Posted 1 year ago

“Offer a great selection of goods but I didn't receive my order , it was approx 2months ago maybe longer and still nothing . I keep getting emails saying its been dispatched but no tracking details and nothing arrives . I've emailed them often but have gave up now . Over 30£ of my money for nothing .”

Helpful Report

Posted 1 year ago

“I would stay away from this company at all costs. We never received our goods or even got a refund. Complete bunch of thieves. Can't believe they have the nerve to do this to honest people trying to earn a decent living and look after animals. "Not in the Dog House" should be utterly ashamed of themselves and they have no moral standards.”

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Posted 1 year ago

“I am still waiting 20 days later”

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Posted 1 year ago

“I have not received my order yet.”

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Posted 1 year ago

“Your customer service is appalling. I will never order from you again and would advise anyone else to steer well clear.”

Helpful Report

Posted 1 year ago

“Very disappointed in my experience with this company. Ordered a dog bed in February and nothing arrived. Chased up numerous times, getting standard responses that it had been dispatched when it obviously hadn’t. Gave up after about 4 weeks and asked for my money back. Was told I would get a refund within 10 working days, still no refund so had to do a dispute with my bank to get my money back. Will not be using this company again”

Helpful Report

Posted 1 year ago

“The order had not arrived after 2 week. I had to chase for updates rather than being provided with them. Wouldnt use again.”

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Posted 1 year ago

“Still waiting for delivery of food. Two weeks late now, even paid extra for faster delivery”

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Posted 1 year ago

“I ordered my products 4 weeks ago and have still not received them so I have rated the service very poor. Will I ever receive my order??”

Helpful Report

Posted 1 year ago

“£30.00 Dog coat Ordered 9th March 23. Still not received on 31st March 23. Chased and been promised delivery. No delivery notification provided. Very disappointing as coat was required for a walking holiday. Awaiting a response to most recent request for information about the undelivered item.”

Helpful Report

Posted 1 year ago

“I can't. I haven't got the goods I paid for 18 days ago yet”

Helpful Report

Posted 1 year ago

“The delivery time was longer than 6 weeks, no real response from my emails chasing it.”

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Posted 1 year ago

“Still waiting for my dog food after waiting 3 weeks!”

Helpful Report

Posted 1 year ago

“Still waiting for my order 3 weeks on, tried to contact several times to be send an automated email! Absolutely despicable”

Helpful Report

Posted 1 year ago

“I've not received either my goods nor a refund. Not In the Dog House has stolen £134.97 from me and I'm unable to get hold of them by phone and they never reply to emails.”

Helpful Report

Posted 1 year ago

“Are you kidding me? Was never sent, had to get my money back from my card provider. Customer care absolutely non existent. Should be closed down by Companies House. Thankfully, my bank found in my favour and I managed to buy my items from Pets at Home. Shocking that this company (if you can call it that) is allowed to trade. PLEASE DO NOT UNDER ANY CIRCUMSTANCES BUY FROM THIS COMPANY. In fact my experience has taught me a very stark lesson. ALWAYS, and I do mean ALWAYS, check genuine reviews online. It makes for interesting reading. Laughable you had the audacity to ask for one. Well there one goes, hope you like!”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews