Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wow! What can I say first time I've used this website last time. I love you use it, I wanted a new dog collar for my dog and a lead to match goods never turned up. Spent nearly £50. No indication of when it was going to arrive. Eventually they said they'll give a refund. However I'm still to receive it.”

Helpful Report

Posted 1 year ago

“Goods still not arrived ( over a week with no indication when) Very dissatisfied”

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Posted 1 year ago

“Oh dear. Bought goods worth around £100 over a month ago. Only received one item. 3 or 4 still outstanding. One nice coat though.”

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Posted 1 year ago

“Appalling customer service, despite numerous emails, long periods of silence, no confirmation of delivery status, no telephone number available to facilitate dialogue with supplier, order cancelled weeks ago, no refund processed.”

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Posted 1 year ago

“Extremely poor customer service, we requested and granted our order to be cancelled, and a full refund promised, however after a lengthy wait our order suddenly arrived, the contact telephone number is none exciting, all you get is a automated reply.”

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Posted 1 year ago

“I still have not received the items.”

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Posted 1 year ago

“Do NOT buy from this company. They do not send your order and then when you ask for a refund they do not process the refund.”

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Posted 1 year ago

“My order took forever to arrive - eventually I ran out of patients and asked for it to be cancelled and for my money to be refunded. I received an email from Tom who said the money would be back in my account in 5-10 working days and that my order (Order #110512) had been cancelled. Two days later my order turned up ?!? And unsurprisingly I still haven’t had my refund….. Shambles Never again !!!”

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Posted 1 year ago

“Goods not received!”

Helpful Report

Posted 1 year ago

“Order took much longer to arrive than indicated at point of purchase. I had to chase em several times. One of my emails to cUstomer services received no reply at all. No email notifications on tracking of order/dispatch etc. Awful purchasing experience”

Helpful Report

Posted 1 year ago

“Still waiting for half my order, taken longer than quoted for the part which came today and little done keep in touch re delay or to recompense”

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Posted 1 year ago

“I purchased and paid for coats for my dogs on the 30th October. Delivery 5-7 days and I still have not received. I have constantly called and emailed asking where my items are and then also to cancel my order as they have still not received and I now want to purchase from Amazon where I can get bext day. Nobody has got back to me and I am going to have to contact my bank to see if they can get my money back for me. Can’t even answer the rest of the questions as I still have no delivery and no contact with anyone! AWFUL COMPANY TO DEAL WITH!!!!”

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Posted 1 year ago

“From very slow delivery. When it did arrive one of the items was faulty. It was the worst online shopping I have ever done.”

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Posted 2 years ago

“After two weeks I haven't received my goods yet, so can't say much about them. Nor do I know when they are likely to arrive as my last emails have gone unanswered.”

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Posted 2 years ago

“Totally dissatisfied with the slow service and chasing for refund. Certainly not Recomand anyone to purchase from this comiany.”

Helpful Report

Posted 2 years ago

“'Not In The Dog House' staff did not respond in a proper way to resolve the complaint I had with them sending the wrong product. They should not have asked me to pay for return postage when it was their fault.”

Helpful Report

Posted 2 years ago

“Avoid this company!!! I placed my order, expecting delivery in 5-7 days - nothing! Have contacted them via email, FB, their website chat and phone. Everything is a robot. All replies are standard robot replies stating that the order has been despatched but no tracking details etc. I am now contacting my credit card company to start a reclaim action for my money.”

Helpful Report

Posted 2 years ago

“my dog food came over a month later, and only one flavour came instead of a mixed box that i ordered i didnt think it was going to come at one point,but i wont order from not in the dog house again.”

Helpful Report

Posted 2 years ago

“Promised a refund and told it had been paid on numerous occasions and even after small claims court resulting in a CCJ they are still yet to refund us for our faulty goods! Avoid this company at all costs”

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Posted 2 years ago

“Absolutely shambolic. It took 20 days for my order to arrive instead of the two scheduled. After sending several emails to chase it up, I received a series of conflicting replies. Then, having requested a full refund and being told it would be issued to my bank in 5-10 days, I received yet another email telling me my order was on its way and it was delivered 6 days later.”

Helpful Report

Posted 2 years ago

Not In The Dog House is rated 1.5 based on 4,548 reviews