Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,549 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

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Metrics

1.5

Based on 4,549 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“AVOID DO NOT ORDER Based on my first experience don't use this lot.Ordered a month ago over forty pounds worth dog food.E-mailed to ask where my order was twice told they would chase it up at the warehouse and would soon get a tracking number.No number came and asked for refund Based on the many bad reviews of people having this exact same experience doubt I will get the money back.There is even a Facebook group set up for people who have been scammed by this lot.I'm going to look into how I can take this further.They cannot be allowed to take people's hard earned and get away with it.Avoid like the plague.Im posting this to help you ,only wish I'd read the scathing reviews on various platforms then I'd never have ordered.”

Helpful Report

Posted 1 year ago

“Thieves and crooks”

Helpful Report

Posted 1 year ago

“Now been 1 month and not received any of the products I ordered - Terrible communications and seem unwilling to reply on where and when the products will be sent Avoid this company”

Helpful Report

Posted 1 year ago

“Ordered dog food 20th September 2023.To allow 5 working days for delivery. That came and went. Sent email. Got a reply that the order would be 'chased up' and sent out.Nothing has been delivered. No replies to further emails. Have requested a refund by the end of this week. Total scam.”

Helpful Report

Posted 1 year ago

“Ordered dog food on4 September. Never arrived. Complained and finally received a confirmation that a refund would be processed within 5-10 working days. 11 days after that 'promise' - still no refund (or dog food). This has all the hallmarks of a very convincing online scam arrangement. AVOID!!”

Helpful Report

Posted 1 year ago

“Placed order 07 Sept Chased and chased Unacceptable responses, poor attitude, no real explanation Finally arrived 23 Sept”

Helpful Report

Posted 1 year ago

“Made an order of £73. It was my first order. The delivery never arrived. I complained twice (by email, they don't have a phone number!) and got the same automated email both times saying order was marked as dispatched. Asked for a refund, got an email saying it would be issued. Waited 10 days and complained that I didn't receive it. Haven't heard back. Their SM accounts seem to have been abandoned. I suspect they went under but are still taking orders!”

Helpful Report

Posted 1 year ago

“very pleased with the order and delivery time”

Helpful Report

Posted 1 year ago

“I ordered from this company over a month ago now, still no delivery!! They don’t answer emails there is no point of contact They are obviously a company that scam people out of money So I shall now take this further But people please don’t buy from these”

Helpful Report

Posted 1 year ago

“Wrong size sent out. Emailed as it states on website and got no reply. No phone number to speak to anyone. Dont bother ordering from them.”

Helpful Report

Posted 1 year ago

“Very reasonably priced food. Would have given 5 stars but was disappointed with the packing of the food I had brought Edgar cooper small packets and several of them had been squashed.”

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Posted 1 year ago

“My dog loves her new bed. Good quality and reasonable price. Clearly it’s very comfortable!!”

Helpful Report

Posted 1 year ago

“I never received my order or my items even after repeated requests. They basically stole my money. And I’m not the only one they’ve done this to. Do not order from them!”

Helpful Report

Posted 1 year ago

“Don't use this company ordered dog food which they couldn't supply but charged me promised refund but still waiting two months later. AVOID you have been warned.”

Helpful Report

Posted 1 year ago

“Service was OK but delivery took longer than expected.”

Helpful Report

Posted 1 year ago

“Do not buy from this company. They are a fake fraudulent company... Be warned.”

Helpful Report

Posted 1 year ago

“Delivery was a week later than expected so had to buy more food elsewhere then when it arrived the box that 4 x 12 cans was packed in was too flimsy hence on opening the first pack of 12 there were 10 cans damaged and dented and one can had the ring pull released so had to dispose of it! The second pack of 12 had dented cans too as I’m sure the other packs will have. They need to be sent with padding inside and a much stronger box like my usual supplier does . I thought I’d support a small business but I’m having second thoughts .”

Helpful Report

Posted 1 year ago

“I haven’t received my order and have stopped getting any response from customer service.”

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Posted 1 year ago

“The dog toys I wanted were only available on the NITDH website and arrived on time. Thank you. Would recommend.”

Helpful Report

Posted 1 year ago

“Really pleased with the products and service, would not hesitate to place an order in the future.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,549 reviews