Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven’t received order”

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Posted 1 year ago

“Still waiting for the product”

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Posted 1 year ago

“I still have not received my order!!”

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Posted 1 year ago

“Not even had the product I purchased yet and I’m being sent a feedback form, not the best idea. Ordered on the 23rd April and not even arrived yet. Not happy, extremely unlikely I’ll use this website again.”

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Posted 1 year ago

“Order placed 2 weeks ago and still not delivered.”

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Posted 1 year ago

“Ordered two weeks ago and still not arrived.”

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Posted 1 year ago

“Ordered the food 2 weeks ago, they told me 5 days delivery, still not received it, nobody answers the phone, had 1 reply to 6 emails sent and that was to say it had been dispatched, 7 days later still not received my dog food, won't give me a tracking number, disgraceful service and recommend everybody go elsewhere for the requirements.”

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Posted 1 year ago

“Terrible. Product still not received. Have asked for a refund which has not been processed. Really unhappy and wish I'd never placed this order with yourselves”

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Posted 1 year ago

“Item didn’t arrive.”

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Posted 1 year ago

“Bit of a disgrace really. Serves me right for not checking reviews beforehand but ordered under £100 worth of food. No dispatch email, no email replies, no refund, nobody answering calls just a robotic answerphone saying no operators available. Have followed up with my bank to try and claim my money back. Company is an absolute sham”

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Posted 1 year ago

“Still awaiting my order, automatic reply’s that don’t help! No refund still. As everyone else has said, DO NOT USE”

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Posted 1 year ago

“Still not received my order after 1 weeks of waiting”

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Posted 1 year ago

“Order over month ago and still haven’t received anything, very poor service”

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Posted 1 year ago

“I had to cancel my order as it took too long to come. I was told I would get a refund but I haven’t yet I have also asked for a credit note twice and not been supplied with one yet . Id be weary about ordering again”

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Posted 1 year ago

“Not received my order yet its been over a month .i need a refund please”

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Posted 1 year ago

“Almost 6 weeks since I ordered the product and still not received it despite it allegedly being despatched twice and numerous emails to them.”

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Posted 1 year ago

“It is disappointing, the website, the range of goods is excellent BUT having placed an order on 30th March, I have still not received it as of 5th May. The team id advise of possible delays (After I placed the order), but 7 weeks so far and got nothing is terrible. I have written to the Not in the Dog House team now multiple times (And also left messages on their telephone line) and although I received I reply it did not inspire confidence (Which turned out to be correct) that this was going to be resolved. I really want to support small businesses but they have to get the basics working like delivery, customer support and actually show that they care.”

Helpful Report

Posted 1 year ago

“Waited weeks for order. Called and cancelled as bought one elsewhere. Then got told order on way, asked again to cancel. Thus was confirmed. Then 2 wks later dog bed arrived. Not wanted but dare not return. Horrendous customer service!”

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Posted 1 year ago

“Still not received my order have already emailed it’s been over a month was supposed to arrive within 5 working days not impressed no correspondence to say item was going to be delayed please where is my item?”

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Posted 1 year ago

“I still haven’t received my order”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews