Not In The Dog House Reviews

Name: Not In The Dog House
Address: Merlin House, Low Moor Lane, Knaresborough
Rating: 1.52

1.5 Rating 4,548 Reviews

11 %

of reviewers recommend Not In The Dog House

Company Reviews

Questions

Metrics

1.5

Based on 4,548 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01423611220

Email:

will@notinthedoghouse.co.uk

Location:

Merlin House, Low Moor Lane
Knaresborough
HG5 9JB

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Not In The Dog House 5 star review on 30th September 2023

Tanya Hambidge

Not In The Dog House 5 star review on 29th September 2023

Rosanne Creighton

Not In The Dog House 5 star review on 7th September 2023

Susan Wilde

Gwendolyn Richards

Sandra Maxwell

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i havent recieved the food yet ordered beginning of feb certainly wont be using”

Helpful Report

Posted 1 year ago

“Avoid this unprofessional and untrustworthy company. I placed an order for a bulk purchase of Wagg training treats on 30 January 2023. Kept chasing to find out at what stage the order was, only to be fobbed off with lame excuses. So on 15 February I cancelled the order and was promised a refund within 5 to 10 days. Have heard no more from them, they fail to respond to my emails, and no money refunded to date. Be very careful!”

Helpful Report

Posted 1 year ago

“Extremely poor service. I purchased something and this was dispatched. Nearly 3 weeks later I still hadn’t received my parcel. I tried emailing asking where my parcel was and nobody was responding. I tried calling no answer. All over Facebook there are comments saying do not use them because people had the same issue and didn’t get their items and no refunds. Reported to trading standards”

Helpful Report

Posted 1 year ago

“It has been one month and I have still not received my order.”

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Posted 1 year ago

“I wish I had seen these reviews before ordering. I run a dogs charity and ordered £160 of dog food 5 weeks ago and have still not received it. Have emailed and phoned so many times but never had a reply!!”

Helpful Report

Posted 1 year ago

“Ordered dog food 14th February, money taken out of bank account 15th February, and still not reveived the goods.”

Helpful Report

Posted 1 year ago

“Still waiting delivery”

Helpful Report

Posted 1 year ago

“Items still haven't arrived”

Helpful Report

Posted 1 year ago

“Order has never arrived, think they are selling stock they have never had”

Helpful Report

Posted 1 year ago

“My experience has been very poor. The toy was damaged when it arrived and it wasn’t at all what I was expecting. It was tiny! I’ve contacted customer services twice and had no response either time.”

Helpful Report

Posted 1 year ago

“Order place but not received. Promised refund but also not received. Even still sending shipping notes but no communication to messages sent in response.”

Helpful Report

Posted 1 year ago

“Ordered still not arrived over two weeks later”

Helpful Report

Posted 1 year ago

“Also wish I had read these reviews before placing an order. Order date 25th Feb with will be delivered within 5 working days. Emailed chasing up delivery and guess what??? No reply!!! 5/03/23!!!”

Helpful Report

Posted 1 year ago

“Do not order from this company. Takes your money and does not deliver.”

Helpful Report

Posted 1 year ago

“Placed order, no goods despatched, promised refund and that has failed to turn up as well. Do not buy from this business!”

Helpful Report

Posted 1 year ago

“Ordered on the 18th February, now it’s the 3rd march, still no sign of the dog food. I’ve written about 4 e mails, only the first one was responded to saying I have to wait for tracking details which I still haven’t received. Very disappointing.”

Helpful Report

Posted 1 year ago

“Been over 2 weeks and was ment to get items in 5 days”

Helpful Report

Posted 1 year ago

“Need a zero star option. They take your order, take your money and that's about it. They don't appear to actually have any stock or staff to answer phone calls to deal with all of their customers who are calling to ask where their orders are. They claim that things have been despatched to stall you but it is lies. You need to raise a complaint with your card company to get your money back otherwise you can kiss it goodbye. Avoid!”

Helpful Report

Posted 1 year ago

“Not very happy as my purchase has never arrived and looking at other peoples comments it never will,”

Helpful Report

Posted 1 year ago

“Few flavours I didn't receive. 3 ithems was out of date. 3 ithems was not what I delivered. 3 ithems was short, I ordered 40 but I received 37. Very unhappy. Plus I was sending e mail to resolve this situation but no one responded me . So if still no one responded I will contact Ttanding Standards. Weronika Dmowska.”

Helpful Report

Posted 1 year ago

Not In The Dog House is rated 1.5 based on 4,548 reviews